I was told the repair would take 3.5 weeks and it took 12 weeks. Communication was spotty and the person who. I would talk to didn’t actually know anything about my repair- only what stage it was. No explanation for why it was taking so long, no idea when it would be finished.
2/29/2024
Royce J. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks like it original did.
2/3/2024
John K. VERIFIED CUSTOMER
Vehicle Make : Toyota
See Google review
1/18/2024
Keith M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Outstanding workmanship and EXCELLENT customer service.
12/22/2023
Norman L. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great service, great communication. Wonderful staff!
12/15/2023
Gabriel O. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a good job, very neat and clean. But need to work on time. Thanks
12/14/2023
Michael C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Communication still waiting for door strips .
11/19/2023
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Ford
A big thank you to all, job well done!
11/15/2023
Vincent G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
They did a great job as always. The staff and manager were supremely helpful getting my car fixed fast and left it looking brand new.
10/11/2023
Barbara A. VERIFIED CUSTOMER
Vehicle Make : Acura
Job well done! Very professional and outstanding quality of service!
8/10/2023
Dennis-and-marjor K. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was fine, but took longer than expected. Was told car would be ready Thursday or Friday but didn’t get it back until following Monday, and no one returned my call. Other than than minor frustration, work was completed perfectly.
8/9/2023
Peter A. VERIFIED CUSTOMER
Vehicle Make : Ford
Done on time and great job.
5/18/2023
Janel E. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks new. Like nothing happened.
3/25/2023
Louise L. VERIFIED CUSTOMER
Vehicle Make : Subaru
It just took too long,but the work
And the service were exemplary
2/8/2023
Charlisse J. VERIFIED CUSTOMER
Vehicle Make : Toyota
My only concern us that my key no longer lock the driver side door. Other than that everything is fine. Thank you.
9/11/2022
Nicole H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would never recommend this shop to anyone or will ever willingly do business with this shop in the future. Customer service was horrendous, I was given a vehicle that was fundamentally unsafe to be on the roads, and all of my concerns were dismissed and ignored. I have never been treated with the disrespect that Willow Ruiz treated me with and I did not trust the quality of repairs he did on my vehicle after he spoke over me, dismissed my concerns, and missed obvious issues such as a lack of functioning horn. My entire experience with this shop was horrendous.
7/31/2022
Benjamin N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service exceeded my expectations and I am beyond grateful. Thank you guys!
4/4/2022
Jonathan M. VERIFIED CUSTOMER
Vehicle Make : Ford
A lot of paint swirls on repainted area and overspray. Big grease stain on back seat. Was supposed to be nine days and wound up being over 20. And last but not least car had a bad smell in it which took a full detailing to get rid of, grease stain is still there.
4/2/2022
Bridget A. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service, car looks like new, wonderful customer service! Thank you!
3/30/2022
Edward R. VERIFIED CUSTOMER
Vehicle Make : Honda
I was bummed it took a full month to repair my car when the original estimate was only a week, however I know that there’s nothing PCC can do when it comes to shipping delays. The staff was still great about giving me bi-weekly updates on my status while I was waiting. When I did pick up my car there was still some residual damages that I had to go back and have repaired. Although this was very annoying I can safely say that the people at Premier Collision Center did everything to satisfy my needs. So while there were some “bumps in the road” in the end I am very happy with my car repairs.