Car wasn't clean body gaps not right parts missing turn signal didn't work on head light that was replaced and got polled over by state trooper
7/20/2014
Jeff B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely thrilled with the work done and the OUTSTANDING service and communication.
Daily text progress reports were great and honestly put me at ease about delays or special orders taking longer etc...
Thank you, I have already told several people about it and will continue.
Ron and Michelle we extremely nice and very easy to work with.
Kudos!!!
7/19/2014
Brittany L. VERIFIED CUSTOMER
Vehicle Make : Jeep
The whole team was awesome about letting me know what was going on with my Jeep and how much longer it would be. The were all super friendly and smiley!
7/19/2014
Lorie C. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Nick was awesome
7/12/2014
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very courteous and they kept us well informed
7/10/2014
Peter N. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything's as good as new!
7/7/2014
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Mercury
Communication was very poor. Phone calls were seldom returned. It took 7 weeks to get resolution.
6/26/2014
Mark L. VERIFIED CUSTOMER
Vehicle Make : Honda
Just a great job overall, very helpful through out the whole process. Thank you!
6/21/2014
Noah S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ron was outstanding. A true professional. Thank you.
6/18/2014
Joel B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service. I appreciated Ron keeping me informed every step of thr way. Also excellent repair work.
6/11/2014
Kathleen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I know unexpected accidents happen. My car was there because of one. I know we all human and make mistakes. They did not make a mistake with fixing my car. It's perfect in every way. The one thing I hated was the impersonal texts that were sent to me especially since my repair was delayed over and over again. It's my only means of transportation and I live out in the country. I elected not to rent a car because I didn't want the expense. When you take a car in and they tell you it will be ready in 5 days and it turns out to be 15 days it doesn't make a happy customer. I know it's not all their fault which is why they needed to stop the texting and do a personal call which they finally started to do but by then it was too late. I would go back to Hanna again but I would say no texting.
6/5/2014
Stacy G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was in very stressful situation. Having lost two family members one week apart this was very devastating
Needles to say,followed by a bumper to bumper incident,which lead me to your collision center for assistance. With the help and reassurance from Ron Strohschein along with help from the lady at the front desk. My experience was very pleasant.I was given reassurance that everything will be under Control.I had no worries leading me to any additional stress.I was offered a ride to enterprise for a rental. I received status updates. When my personal vehicle was ready for pick up. The nice lady at the front desk allowed me to leave the rental car with her. And she reassure me that she would make sure that enterprise received their vehicle back. I received my vehicle in excellent condition.The cosmetics repairs was quick and painless. Your support team showed how special and important my business was to them. That was the best customer service I have ever received as a automobile owner.
I plan to share my great experience with all of my family and friends. Thank you so much!
5/31/2014
Patty A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was nice and they got my car finished in a timely manner. Thanks
5/24/2014
Mark C. VERIFIED CUSTOMER
Vehicle Make : Honda
My wife pick up the Pilot so I did not see it untill she got it home. The side molding had glue all over it, paint on windows, and a very small chip in new paint. Did any one check the work? Poor attention to detail.
5/11/2014
Joshua Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Ron handled my accident like he's done this job a while. I wanted to thank him and the technicians that made my car like it was never in an accident.
5/11/2014
Dennie M. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repairs were not completed properly my wife was given the car as she drove off she decided to check the back up camera and it didn't work. She had to take the car back to complete the repairs and make another trip to get a rental car. Very dissatisfied. My wife said she will not bring her car back.
4/6/2014
Dale G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The metalwork looks great. However, it appears no effort was made to blend the paint whatsoever. The difference from rear quarter panel to rear bumper is glaring. At this point, I would never bring any more work to Hannah Collision, nor would I send anybody I even remotely like.
3/29/2014
Micheal M. VERIFIED CUSTOMER
Vehicle Make : Kia
The team went above and beyond in the repair.
3/21/2014
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Dodge
I had to return my truck less than 24 hours after getting it