Front desk lady had an attitude with me when I dropped my car off initially for service. Was told my car would be completed by Wednesday, 11/26, and car was not competed. Was then alerted via text that my car would be completed Friday, 11/28 and my car was not completed nor did I receive any update via text or phone call that there was a delay in completion in my car. it is now Monday, 12/****, and I finally received a phone call at 4:30pm stating that my car was still not completed, and they are waiting on parts.
12/2/2014
Samir A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
12/2/2014
James K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The folks I interacted with were very friendly and the car looks excellent. Thank you very much.
Regards,
Jim Koniuszy
11/27/2014
Linda G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service. Excellent communication. Completed as promised. VERY SATISFIED!!!
11/23/2014
Kimberly D. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!
11/22/2014
Maria O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
We love the service, and we always trust the car in Matts hands.
Maria
11/15/2014
Ieesha A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
They are really nice workers who are diligent. They did a GREAT JOB!
11/15/2014
Darryl M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks... Expert job as always!
11/13/2014
Kelly K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
****. My replacement rim does not match other existing three. 2, no one told me this or walked through the repairs with me. 3. ALL expenses were to be covered by State Farm(who insured guy who hit me), State Farm called me day after accident saying I would not spend a cent. BS, I had to pay 500 deductible when I picked up car, VERY disappointed with this. I feel there was a lack of communication between New Lenox AB and State Farm as State Farm told me they contacted you ensuring payments were handled properly and that there would be NO out of pocket expense to me.
11/8/2014
Gina S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice, easy, painless and quick experience.. Car looks great. Thanks again!
11/7/2014
Bob D. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work that was done was excellent. Staff was helpful.the rental was there for me as soon as I arrived. The text up dates where very helpful. Car was not only done on time it was returned to me spotless. Which was more than I expected. Most places would have given it a quick wipe down.not here.it clean inside and out.will definitely recommend this shop to anyone who needs work done.
10/31/2014
Meghan D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was completely satisfied!
10/29/2014
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for the speedy work done on my car! Keep up the good work...I would definitely come back in the future.
10/29/2014
Gopi P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great Team!!! It was a one-step-take-care-of-it-all experience!! Thank you for a job well done!!!
10/23/2014
Sean M. VERIFIED CUSTOMER
Vehicle Make : Ford
I came into your shop with damage to the rear driver side of my car caused by a a client that had geico insurance and went through your shop to have my car fixed. Most of the damage was to the rear driver side quarter panel. Also there was chips and scratches in my rear driver side alluminum rim. New lenox auto body ordered a new rim and damaged it while installing it and failed to notify if about the defect. Upon my next unnecessary arrival to your shop I will not except any sort of damage to my car and expect to pristine and brand new! Thank you
10/12/2014
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
The job was done very quickly and very well. Everyone there is so friendly and I would definitely recommend this shop for anyone looking for great service!
10/9/2014
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Audi
Amazing and perfect from start to finish. Including partnership with GEICO.
10/7/2014
Robert R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job in all aspects, couldn't have been any better!!!