Your text system was wrong and created an unrealistic expectation about when the car would be ready. Calls to the shop for info where frustrating as well. You need to work on better communication.
1/13/2014
Dirk L. VERIFIED CUSTOMER
Vehicle Make : Honda
Unequaled customer attention from Grant Shafton. Liked the email contacts also. My car was ready when promised and a little early. I'm a repeat customer thanks to your staff.
1/12/2014
Charles G. VERIFIED CUSTOMER
Vehicle Make : Ford
Trusted Herbs for 20 plus years.
1/11/2014
Dwight H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Grant deserves special credit. He was polite and kept me informed of car status.
1/5/2014
Claborne J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Marty was a pleasure to work with. Everyone was very customer focused. My car looks GREAT!!!!
1/4/2014
Karla A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Andy worked with us during this difficult time. It was such a pleasure. He kept us abreast of all that was going on while our vehicle was at herbs. The repairs were perfect. Andy is the man!
1/2/2014
Christine I. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for handling my vehicle and me with such personal care. I will pass this along to State Farm my insurance Company that you were very personable and treated me like a return customer. I only wish all businesses Customer Service Centers were this inviting. Thank you again.
12/29/2013
Alison H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service! Thanks
12/26/2013
Joe G. VERIFIED CUSTOMER
Vehicle Make : Ford
I know you've heard it before but I truly appreciate your attention to detail (no pun intended)--from my first phone inquiry to stepping into my newly repaired and detailed Sport Trac and driving off, I'm always well taken care of. It's always a pleasure doing business with the people at Herb's and the attention I receive as a customer. Thanks for taking the stress out of a stressful situation.
Joe G
12/24/2013
Zachary B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Once again, Grant was nothing short of a rockstar. My car looks even better than it did when it went in, and the customer service is second to none. I will absolutely promote your business to anyone and everyone that needs to have work done. Thanks guys!
12/23/2013
Rose M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the attention to detail, the cheerful and helpful attitude. I was kept informed of progress and work was completed earlier than expected.
12/22/2013
Robert G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service.
12/22/2013
Alesia J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I thought Grant was very nice and very professional. He consistently let me know that my business was valued. As a State Farm employee that is the kind of customer service I want for our clients. I had a very nice experience at Herb's paint & Body shop.
12/22/2013
Ed S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was so accommodating, especially Jermey **** who stayed late to wait for me prior to the incoming ice storm and then again when I went to pick it up!
12/21/2013
Michael S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great guy to work with
Enterprise not so good with calendar day billing
12/20/2013
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jeremy was EXCELLENT. He provided great customer service and kept me updated on the process and progress the entire way. I would recommend people to Herbs based on Jeremy alone, although the rest of the service was good also. He was GREAT to work with and a huge asset to your company.
12/20/2013
Kathleen W. VERIFIED CUSTOMER
Vehicle Make : Honda
Very perfessional and helpfull in all aspects of car needs . thanks
12/20/2013
Greg B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very nice work and service
12/19/2013
Curt L. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service! My car was ready days before predicted. My service person called me daily to let me know progress. That was really appreciated. I received emails on a regular bases so I could check online status if wanted.
Grant and Mike were excellent to deal with. I will recommend herbs to anyone who will listen.
Thanks,
Curt L
12/19/2013
William P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Grant is fantastic! He always takes great care of me, and his excellent service ensures that I will be a lifetime customer. Thank you!