Platinum Collision Center Corona

I really appreciated Platinum Collision from the estimate through the repair time. The communication was clear and the repair looks great. Thank you.

Great service all the way around. Mike Lindsey always was right there with answers to my questions and the receptionist was as polite and helpful as she could be. I think her name is Joie…

GREAT JOB

great job.

Super nice customer service with a smile. Fast repair advisor I was in and out in less than 30 minutes they finished repairs early and perfect quality work.

Great Service all around. Customer service was excellent. I never had to ask about my car because I was always updated.

Thank you for a job well done. I liked how you kept me notified throughout the entire process.

Everyone was so friendly and professional. It was easy doing business with them.

Easy drop off and I was always informed and updated on the status of my vehicle.

Fast, friendly, efficient.

Both lacy & Natalie is excellentt.

I wish there was a third option for this question: "Heck Yes!", because I would've picked that! :-)

Everything was great!! Above expectations!! I would highly recommend Platinum Collision & the whole crew who are employed there!!

Fantastic service !!!!

They great

Great customer service and energy. We would get an update on our vehicle twice a week. Very satisfied

Everyone so friendly and ready to help you, answers the questions I had and the person who was going to fix my car explained to me what he was going to do,felt very good with them fixing my car,that why I went back again the second time!

This repair was my third visit and experience with the platinum collision on Railroad Ave, in Corona,CA. This team is curtious, kind and very professional. From the front office to the operations and the repair team all work with utmost professionalism. I recommended them to a friend already. Thank you Vali B

Great service and workmanship

My vehicle took a considerable amount of time to be repaired, something that WAS NOT platinum collision centers fault. The issue was mostly during the final two weeks of the repair process. I was not told of a final part on order until I was told the vehicle would be ready for pickup, something that prompted the manager, Mike, to speak with me personally stating that the individual I spoke with did not know it was the final part on order. One week later, a Wednesday, I was informed that the vehicle was ready for pickup. Due to the commute, I had to pick my vehicle up on Friday. I arrived first thing, 8 AM, and after paying the deductible and signing paperwork, I was informed that my vehicle would not charge and that the current state of charge (SOC) was at roughly 30%. This was unexpected, but I was told a software update should fix this. It did not. Approximately 2 hours later I was told that the cause was unknown. Approximately **** hour later, the vehicle was ready, with the stated cause as being a disconnected ground within the vehicle itself. Throughout the process on pickup day, I was given incomplete information, the individuals were not confident in their diagnosis of the issue, and the manager, Mike, was incredibly rude in handling the issue. This is terrible customer service. To have my vehicle for an extra two days beyond when it was supposedly "ready" and have a significant functionality issue, is completely and totally unacceptable. I was not offered any reduction in deductible or any other form of resolution. I am of the opinion that customer service should be a priority in the industry Platinum Collision Center is in, but according to Mike, it would seem that the customer is more of a nuisance. Of course, as I told him, there was no issue in accepting my deductible payment, but there were plenty of issues that my vehicle experienced two days past the supposed pickup date. Finally, the vehicle is ceramic coated. I told Mike, both receptionists, and was assured this fact was on my vehicle file. Unfortunately, the vehicle was covered in swirl marks and micro scratches, something that was not present when delivered. This can be proven with invoices paying for paint correction and ceramic coating application. Unfortunately, this had to be handled through insurance and out of my own pocket, as the idea of dealing with rude management was enough of a deterrent. This is disappointing. I hope that other customers have a better experience.