Everyone I spoke to, either in person or on the phone, was polite and willing to help.
5/28/2017
Joy J. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was great to work with. Being able to pick up the rental car there is very helpful. Reggie as always is great.
5/26/2017
Tara W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Communicated with me on status of my vehicle almost daily. Very polite.
5/17/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
You guys have a great reputation that is hard to live up to with all the jobs that fly through your folks, so pat yourselves on the back for me!
3/3/2017
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very efficient
2/18/2017
Roger R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great follow,-up.
2/10/2017
Michael K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Reggie's professional yet lighthearted persona was a welcome. He went above what was expected.
1/21/2017
Gary Y. VERIFIED CUSTOMER
Vehicle Make : Honda
My car is beautiful again. I am very satisfied
12/22/2016
Karen D. VERIFIED CUSTOMER
Vehicle Make : Ford
From beginning to end, everything went smoothly. I was kept up to date as the work progressed. Very satisfied!
12/14/2016
Paul C. VERIFIED CUSTOMER
Vehicle Make : Nissan
All good. Nothing to say except Kudos
10/17/2016
David R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone was very professional and courteous. I really appreciated the consistent updates throughout the repair process.
10/6/2016
Steven F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Like the text updates! Good communication throughout the process
9/28/2016
Lisa D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely helpful and gave very professional caring service. I will definitely use them again if there is a need and will recommend them to friends.
9/21/2016
Nathan A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks great. In fact, it looks better than it did before the accident. Thank you!
8/10/2016
Angela W. VERIFIED CUSTOMER
Vehicle Make : Honda
The text and phone call updates were unexpected and helpful. My car was repaired on time. Finally, Schafer did a great job on our repairs.
7/26/2016
Paul W. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Questions: What is the warranty? Was our vehicle inspected by a representative from of USAA before you released - no one has told us? I look forward to your answer. Thank you.
6/11/2016
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am AM in the PM and you never let me down. My car looked beautiful when I picked it up. Thank you
6/11/2016
Stuart H. VERIFIED CUSTOMER
Vehicle Make : Toyota
wonderful service. I really appreciate being advised of the most recent status of the repair. Great work, great staff. Thanks
5/26/2016
Carl V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Repair was done wuickly and professionaly. Schaefer kept me informed of the status when the car would be ready.
Schaefer delivered the car to my residence.
Everything exceeded my expectations.
5/13/2016
David D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Repair work is superb. Customer service is truly lacking. This is the second vehicle we have taken to the Ellisville location and both were handled the same way. Text after text that our vehicles were on track for repairs only to receive a call the day before pickup stating there is an indefinate hold due to parts. Then when the car was finished there was NO text at all. I will be recommending to USAA that the facility be removed from the preferred repair facility list.