You all are rockstars! Kind, friendly, and professional. Delivered early.
Thank you!!
2/9/2024
Sandon A. VERIFIED CUSTOMER
Vehicle Make : Honda
Upon Delivery:
****. The door was hitting the striker and had to be adjusted.
2. The weather stripping was not properly installed and had to be fixed.
3. Some body clips were missing and had to be installed.
Later Issues:
****. My car now smells like wet dog and hasn't gone away.
2. My car would not start in downtown Phoenix because my battery cable was not tightened and I don't have tools in my car. I managed to not be stranded on a date.
3. The driver door sounds like it's from a Chevy truck. I doubt all of the factory noise mitigating parts were installed, to maintain the Honda design.
4. I detailed my car a couple of weeks before I brought it in. There is heavy dirt and dust all over the place in crevices that I cleaned.
5. Never had the ceramic coat added to the list of approvals at week 2 and the burden was put on me to do the foot work. Whatever.
I will never be back. I'm a very dissatisfied customer.
11/30/2023
Shawn L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for getting my car repaired on such a precise and timely manner.
11/18/2023
Kaylene M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great job, on time and great service
10/22/2023
Mike B. VERIFIED CUSTOMER
Vehicle Make : Acura
Great work. Good communication. Clean car inside and out.
10/18/2023
George R. VERIFIED CUSTOMER
Vehicle Make : BMW
Austin does an outstanding job. Very knowledgeable and his customer service is the best.
10/5/2023
Yeil P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I want to first state that I don't blame any of my issues on the staff technicians. Their work was excellent and their communication was always courteous. Staff emergencies happen and I understand that delays are ultimately inevitable.
What was upsettting to me was how wildly off the work schedule was in comparison to the estimate. I was told my bumper would take roughly 10 business days; I received my car almost 20 business days after dropping my vehicle. It bothers me that the emergency of a couple employees would cause such a disruption to the workflow of the business. If I knew ahead of time that Carstar had such a heavy load for short-staffed workers, I would have found another shop. Surely this would alleviate the workers with breathing room and not burden customers with disappointing delays.
Thank you for your time
9/22/2023
**** W. VERIFIED CUSTOMER
Vehicle Make : Ford
Very polite and prompt service, excellent repair job!
5/31/2023
Adam V. VERIFIED CUSTOMER
Vehicle Make : Ford
The repairs performed exceeded my expectations. The only draw back from my experience was the lack of communication and not returning my phone calls as promised by the person working the front desk.
3/24/2023
James H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Everyone was wonderful and attentive to myself and my wife. The work was perfection, the experience dealing with Carstar was top notch. This isn't my first time using Carstar, I would recommend them to anyone. GREAT JOB.
3/16/2023
Rosa M. VERIFIED CUSTOMER
Vehicle Make : Jeep
It looked great thank you
1/29/2023
Andrew H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great Service thanks!
11/26/2022
Maria V. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you.
9/25/2022
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work and customer service was excellent! Your survey communication process is excessive - you may want to consider revisiting the frequency you send them out.
9/15/2022
Santa V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You will never regret taking your car to CarStar.
9/11/2022
Amy Y. VERIFIED CUSTOMER
Vehicle Make : Honda
The friendly and knowledgable team at Carstar T&S did a great job with taking care of my car. My car looked better after the repair than when it was brought in.
8/5/2022
Travis H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took an absorbent amount of time. No need to contact. We're over the process.
6/9/2022
Casey K. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent service and attention to detail
4/23/2022
Thaddeus M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Totally professional and was very impressed with the clean environment!!
Excellent place to take your car to!!
4/21/2022
Chris H. VERIFIED CUSTOMER
Vehicle Make : Honda
Both cars look great now! Carstar T&S made the whole experience easy from getting an estimate to getting the work done. Everyone was helpful, courteous and friendly.