Very smooth process working with USAA and Pro-Tech
4/28/2021
James P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast & done right
4/3/2021
Phillip D. VERIFIED CUSTOMER
Vehicle Make : Lexus
You were on top of the matter, your work was excellent your staff professional, and you kept me in the loop constantly
4/2/2021
Jabe J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you.
3/17/2021
Michael U. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience.
3/2/2021
Jerold B. VERIFIED CUSTOMER
Vehicle Make : Range Rover
The service was completed timely and professional done. I had questions and they were answered to my satisfaction.
2/23/2021
Charryse E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Although the communication from Patrick was good, the vehicle took way too long to repair. My overall assessment of the process, especially when compared to others, was poor. Some examples are:
****. There were two incidences of the vehicle failing the shop's own alignment test.
2. When we finally got the vehicle back, we discovered days later a light was out on the side repaired.
3. The shop decided a crack in the radiator was not accident related which created additional delays with approval and repair when I insisted to have it evaluated.
4. It appears the facility where I turned in my vehicle and where the repairs happened was not colocated. When my vehicle was returned to me the gas was literally on empty. This was incredibly odd since the shop is only four miles away from my home and it was not like that when I delivered it.
5. Vehicle was ready over a week after the estimate was promised. This caused me out of pocket expenses with the rental company of almost $60.
1/22/2021
Timothy D. VERIFIED CUSTOMER
Vehicle Make : Kia
No comment
12/5/2020
Renee S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was easy peasy, mac n cheesy.
3/30/2019
Silbert G. VERIFIED CUSTOMER
Vehicle Make : Acura
The staff at Pro-Tech were extremely professional and courteous. I received consistent updates on my vehicle's progress which gave me a sense of comfort and reassurance that my vehicle was in good hands. The completed work was better than I expected. I would recommend Pro-Tech to anyone looking to have collision work done on their vehicle.
2/15/2019
Michael C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good communication and quick work.
2/13/2019
Dennis Q. VERIFIED CUSTOMER
Vehicle Make : Buick
The Pro-Tech team ran like a well-oiled wheel. We were kept informed all along the way and they were all willing to assist in any way they could and to go the extra mile. I would not hesitate to recommend this company for a persons automotive repairs.
2/7/2019
Jason S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job on the repairs. Kept me informed every step of the way and great people to deal with...solid customer service.
2/3/2019
Michael I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repaired body of car looked brand new and even the inside of the car was cleaned!
10/27/2018
David G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Overall great experience, super customer service and liked the daily progress reports on the repair work, keeping me in the loop.
9/30/2018
Dareth H. VERIFIED CUSTOMER
Vehicle Make : GMC
This was my first experience with ProTech...it was great!! The staff is super friendly and knowledgeable. The service was quick and painless with competitive pricing. I loved the email updates! As unpleasant as car repairs can be, this was a wonderful experience and if I need work again in the future, I will definitely return to ProTech!
9/27/2018
Mike P. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was not ready for pick up as estimated…other wise I was pleased with the customer service and the work completed.
9/11/2018
Leon C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hello All,
I am very well please with the service render by the staff as Pro Tech Collision. The staff was very professional in service to me. Superb group of professional.
9/9/2018
Steven B. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service spot on... Patty at Stafford was great .
Followed thru with each request and detail , including
Commutation with the rental... Job well don
Also Natalie was spot on in all of the above!!!