Work is exceptional and excellent customer service.
I was kept informed about my cars’ progress
And the work was done in a reasonable amount of time.
4/25/2018
Margaret T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you,great job!
3/30/2018
Robert C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I got my car back in 4 days great job, and I got my car back nice and clean t.y.
3/23/2018
Mary-elizabeth B. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the first time I reached out to Lenny Sr. and his team I felt like I was in good hands. When I called, I was able to speak with Lenny and he was able to answer my questions and keep me up to date with repairs. I picked up my car tonight and so far, so good. Thank you, Mary-elizabeth B
3/1/2018
Victor S. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the second time we used Them and both times they were great. Their new text updates are great, customer satisfaction is awesome, and the work is top notch, also done in a very reasonable time. I would recommended them to anyone. Thank you
2/10/2018
Stephany L. VERIFIED CUSTOMER
Vehicle Make : Audi
I am so happy to get my vehicle back, you can’t even tell that my rear bumper was damaged. Dave genuinely cared about the qaulity of their work and the guys in the background did an awesome job. Not to mention my car was washed and the interior cleaner by ththe guys are Saugus Auto. She (my car) was gleaming as much as I was when I picked her up. Thanks to the guys at Saugus Auto Craft im totally satisfied.
1/26/2018
Nicholas N. VERIFIED CUSTOMER
Vehicle Make : Honda
I found the staff rude with preconceived notion about the work that needed to be done. Car cabin was full of dust and smelled of paint when it was given back to me.
12/22/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Yes and they people were very friendly and polite
11/15/2017
Donna O. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was friendly and kept me informed every other day as to the status of my repair. Best part was you finished 2 days before my absol
ute deadline. THANK YOU!
11/11/2017
Nancy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
They didn't such a great job, I didn't even recognize my car. Looked better than the day I got it. Cleaning the inside of my car was a plus. Will recommend you to my friends, and anyone else that needs work.
Thank you
10/31/2017
Khary T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am extremely satisfied with my service and the quality was great. The constant updates were awesome. But I had to wait 45 minutes after the rental company dropped me off at 9:10am. The shop was supposed to be open at 9am. Mike was kind enough to help move the process along even though he was the technician on duty covering whom ever was late. He was very apologetic and brought me my car. After driving off, I can see and feel the dirt and dust that was on the dashboard and steering wheel. The worst was after turning on the heat when dirt blew in my face.
10/18/2017
Donald C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Saugus auto craft is the best body shop I have ever been too hands down. Friendly staff and exceptional work. I would recommend to anybody.
9/3/2017
Doreen B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service. Loved the text updates letting me know the progress of the repairs. My car looks great.
8/16/2017
Krystal R. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick & efficient service
7/28/2017
Julia G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for all the updates every step of the way!!
7/27/2017
Christine H. VERIFIED CUSTOMER
Vehicle Make : Mazda
We were very happy with how well our car looked after the repairs. It looks like it was never damaged. Thank you so much for caring for our car.
6/29/2017
Anne G. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is my 3rd time and they always do a great jib
4/7/2017
Miriam M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very satisfied with my car it looks brand new again, this is my second time
trusting one of my cars here they do a wonderful job in every way !!
I love that they are a close bunch of people who run the company very nice and honest which is hard to find these days.
I only bring my car here because the work is done right !
4/4/2017
Francisco D. VERIFIED CUSTOMER
Vehicle Make : Acura
No good
2/16/2017
Lori W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Seeing how this is the 7th accident that we have brought in for repair, I would say we are very satisfied.