Only negative feedback was we were told initially to bring vehicle in and a rental would be there for us. When we arrived, no rental, followed by a long wait for ERAC & then had to be driven to ERAC for the car, followed by an even longer wait at ERAC office. I understand a majority of this is not on SK and that it’s more of an ERAC issue. However, my only suggestion is to set better expectations for those who are on a tight schedule. Otherwise, SK did a fantastic job in all other phases!!!! Kudos & thank you!!!!
9/28/2019
Nancye A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair was performed in a professional manner.
9/27/2019
Nereida A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Brady was so helpful & polite!! He kept in touch with timeline of my fix. I would def recommend him & Service King to others!
9/26/2019
Rebecca G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was great, the service, everyone was friendly we didn't worry about anything they took care of it all ,Thank ya'll for the great service
9/24/2019
Ramiro G. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very satisfied with the service. My car looked good. The employee that gave me my car, did a good job of explaining what was done to it.
9/24/2019
Gail T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were great! Took good care of my chevy!
9/21/2019
Keith L. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service. Ed communicated great and truck looked great. Thank you
9/20/2019
Thaddeus S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lack of communication, the communication I did receive was incorrect after I specifically requested to be notified about when car would be completed due to travel needed. It took an additional week from the time I was told a test drive was all that was left in repairs. Very unsatisfied with the whole experience.
9/18/2019
Gene T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, efficient, great job!
9/17/2019
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Friendly, excellent work
9/17/2019
Russell R. VERIFIED CUSTOMER
Vehicle Make : Ford
You had the car for 3 weeks, which was fine. It sat ready for 2 days because we were out of town. Came by to pick it up and the front bumper had blotchy paint? I noticed it right off, why didn’t You the professional? That was Friday at 2:00 pm. I drive about 45 min one way to your shop. I was told the car would be ready for Saturday morning. I appreciated that. Drove back in town to pick up on Saturday morning. The paint looked fine but the car door caution light stays on. I showed the lady and unfortunately no one was there to fix it. So another trip to your shop. NOT SATISFIED!! Unfortunately for you I was not the only one picking up a vehicle that was not satisfied with your customer service and quality control that day. You should pay the poor lady at the desk on Saturdays more money to cover for all of your mistakes to customers that come in on Saturdays as she is all alone. Have the MANAGER there to receive the feedback. I hope to finally get my car fixed and am quite sure I will not be a future customer nor recommend your shop.
9/15/2019
Sue Ann. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service and workmanship
9/8/2019
Billy M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Total satisfaction on my service. Customer service was great. Was treated like family. Did not release my car until they were completely confident that all issues were resolved.
8/31/2019
Mary M. VERIFIED CUSTOMER
Vehicle Make : Honda
Brady was wonderful. So pleasant to work with. Very helpful. Addressed all of our concerns. Had an amazing attitude. We’ve been pleased with Service King in the past and we were not disappointed.
8/29/2019
Kasha R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for great service
8/24/2019
David L. VERIFIED CUSTOMER
Vehicle Make : Nissan
The personnel did an excellent job repairing my dented bumper.
8/24/2019
Becky H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The work on my vehicle is excellent. Very courteous staff
8/16/2019
Lloyd B. VERIFIED CUSTOMER
Vehicle Make : Honda
I received outstanding customer service - no wonder you call your company Service King: it was royal service. Thank you!
8/15/2019
Kristopher C. VERIFIED CUSTOMER
Vehicle Make : Lexus
My experience is not complete. So far the personnel has been great.