Service King San Marcos

N/a

The entire team was incredibly courteous and polite. They took great care of my vehicle and always returned any calls and let me know about my car throughout the whole process. It was a great experience.

Terrible. Seriously, that's all I can say in one word. I've had to get my car fixed a couple times in the past, while I had AAA insurance, and NEVER had the terrible experience like I did with Service King. The only reason I chose Service King is because it was the only recommended body shop. And now, I regret that decision thoroughly. In the past, my body work has been done quickly and efficiently in a couple of days (and these were jobs that required way more work). Somehow, a simple bumper repair turned into a four day fiasco that put me out a vehicle for twice as long as it should have, even three times more. My biggest suggestion: buy the parts before the client brings in the vehicle. A risk, maybe, but at least you don't have a completely unsatisfied customer that KNOWS you had the car for two whole days before even bothering to work on it. In all my years of working with clients, customers, and people in general, this is unscrupulously unethical. I will only bring my car to a shop that can deliver on promises. I had to constantly call and call just to get a simple piece of information, when I should have been notified the first instant that if was unnecessary for my car to be in holding. And then when I asked for some kind of timeline, I was given lies and, well frankly **** all the times I called. To say I feel taken advantage of and essentially burglarized, is as close to the truth as I can get. How could this have been changed? Tell me that my car requires parts you don't have, due to special order, give me help by allowing me to bring my car in WHEN the parts are actually available for fixing, and come up with a timeline that is realistic and can be upheld. Make a promise to your customer and deliver. If you can't, my business will not be yours. I'm not made of money and I will go to whoever respects my time and money, no one less. Service King lost that right.

Very good work. Shop did very good job communicating through the whole process.

Repairs were fast and first class. Returned looking showroom fresh.

It was absolutely amazing from just telling me what's going on to how perfect it looked when I got it! They did a great job!

The car looks like a million dollars. Thanks so much.

My car looks great and thanks for detailing it as well!!! Excellent customer service. Awesome job y'all!

All personal were professional, informative, & friendly. Work seems to be great!

Thank you so much! Great customer service and my car looks good. I also appreciate the communication and updates about my cars repairs through the process and for having it completed on time.

Eric and the staff were all great! Couldn't have asked for a better experience.

This was undeniably, the best service I have ever had on any car.....ever.

The truck looks great!

I was very satisfied with the customer service and the repair. My 2002 Tahoe looks years younger. They even cleaned and detailed it! They went above and beyond. My 5 year old told me that the Tahoe looked new. Eric was fantastic. He kept me in the loop at all times. He was easy to work with and made the process stress free. Thank you, Service King!

10/10

Everyone did a great job in each department. Everyone was friendly. My car repair and paint job was excellent. I am very happy with my repair. Everyone on the all the teams should get a raise you all deserve it. Thank you.

Very knowledgable and professional assistance with our service rep "Roni" and the completed job was done in a timely manner. We were kept updated on the progress of the work order and had a very good experience!!

You guys are great. I can't say enough nice things about you all. Thanks again for everything!

Did a great job got my car back 3 days ahead of scedhule.

They were courteous, professional and went out of their way to take care of my car. I appreciated the text updates and phone calls letting me know the status of the repair! Also, the trait was finished within 5 days which thrilled me because this is my business car! Eric is a true professional and really practices good customer service! The receptionists were also extremely courteous and professional. Being a business owner, myself, I value these traits in all my business dealings. I will recommend ServiceKing to my friends and customers!