Service King Pantego

When I dropped my vehicle off first thing Monday morning, Samuel told me he would stay in touch with me. Said he would call me 'in a day or two'. Mid day Thursday I had not heard from him. So I called him. Asked when would my vehicle be ready? He said he would call me later that afternoon. He never called. So I called him Friday morning. He said the vehicle was being washed and would be ready soon, he said he thought I owed about 'three hundred and something' he would check on it and call me back. I said 'really because you said that yesterday and never called me back' of which he did apologize, yes he said within 10 minutes he would call me back. I was expecting to owe around 400, so I thought this was going to be a nice surprise. So a few minutes later he calls back, tells me I owe 559. I asked 'what happened to the 300 and something?' He explains that there was some damage underneath that the adjuster couldn't see. No problem, I understand how that happens. I was frustrated that Samuel told me that he would stay in touch with me 'I will call you in a day or two', never called me. Then told me he would call me by the end of the day on Thursday, never called me back. I am not upset about the inside damage, but had he stayed in touch with me, I would have known about that prior to picking up the vehicle....

Great services

I was completely satisfied with the overall service provided to me from the moment we walked into your facility. We received constant updates throughout the process. Your service personnel were great and very informative. Thanks to everyone for a job well done.

Great job

Overall very exceptional service. Would bring my cars back all the time.

very professional and very timely service

Good job

Seam where hood and quarter panel meet is clearly out of spec. Steering was perfect prior to the accident and now wheel is slightly off center and the car pulls right. The brakes were firm before and now they are spongy and don't engage until the pedal is too near the floor for comfort. The damage was to the front end but someone went through the trunk and left the mat covering the spare tire lifted up and out of place. A car that has had body work should be clean and dry when presented so a check of the color match can be done. I realize it is Texas in spring and it was a rainy day but the exterior was covered in pollen and was wet when the car was brought to me. The front seat had grease on it had to be cleaned before I could drive it. The rental car was supposed to be non-smoking but the smell of smoke was overpowering and it was so small that no one could sit behind me. The service rep was very nice and promised to fix the seam and anything else that was wrong but it is difficult to have confidence when the brakes and steering are worse than when I drove the car in.

Both the Manager and Ron were wonderful to work with!! Thank you!!

Keep up the good work,cheers to all of you.ealagrone

Service King did an awesome job on my car. My service advisor Ronny was awesome. He kept me completely informed about my car and my car was ready sooner than expected. I'm very satisfied.

Your service was wonderful. The quality of the repair was simply outstanding. My only issue was with Enterprise. I will be taking that up with their management.

Great people friendly professional and job well done job completed within time estimated and continued updates which were a surprise great job by everyone and would recommend them anytime

Best service in my life & I am not a young man. Thanks. make Samuel yr trainer or give his trainer big bonus. Thanks again, cole

Samuel did a great job with the repairs on my 2011 Ford Mustang! I am very satisfied.

Quick and quality service

My service advisor Ronny Martin kept me informed every 3 days on their progress. Wonderful customer service, and I'm very happy with the repairs to my car.I'll be highly recommending Service King at 3527 W Pioneer Pkwy, Arlington, Tx. R.Crouser

Ronnie kept me updated on every detail of my car repair!!

The team there were great!

Excellent experience from beginning to end!!