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Real Reviews from VERIFIED CUSTOMERS
James A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Dear Phil Long Ford, I want to thank you for the outstanding job you did repairing my Dodge Ram truck. Your staff was very professional and courteous and the work was done in a timely manner. I was thankful for all of the text updates and support from my adjuster, Brendon Lacy. Brendon was great to work with and provided exceptional customer service. He answered all of my questions and kept me well informed of the status of my vehicle. He went above and beyond to make this a pleasant experience for me. Although I regret having to get my vehicle repaired due to hail damage, I am very pleased that I chose to get it fixed at Phil Long Ford. I have already referred others to the Phil Long Ford Collision Center for their repair needs. I recently had a bad experience at another local repair facility with my Toyota Hylander and was hoping that it would not be repeated with my truck. Again, thank you for a job well done. Respectfully, James A
12/31/2018
Tony M. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks great. Great work. My only concern was that it took a month to fix. But the result was worth the wait. Thank you.
12/29/2018
Kristi M. VERIFIED CUSTOMER
Vehicle Make : Audi
Had 16K worth of work done and it took from 9/17 thru 12/24 to complete and it's still not right. A portion of the repairs entailed removing my roof and now it sounds like I have a window opened all of the time. Improper sealing is my assumption. Waiting on response from you guys right now.
12/29/2018
Martha N. VERIFIED CUSTOMER
Vehicle Make : Ford
The guys at Phil Long did an excellent job on my truck in b every way. True skilled repair service individuals that uderstand their business, attention to detail and had the ability to make my truck almost new again from an absolute major repair colamity situation that was brought in. Thank you guys from the bottom of my heart.
12/25/2018
Joan R. VERIFIED CUSTOMER
Vehicle Make : Audi
Kimberly, our service advisor, kept us informed regularly. She explained everything clearly. Our Audi, damaged in T-bone parking lot accident, looks great after the crew's replacement of the door. They worked efficiently with the insurance company of the driver who was responsible. They also worked efficiently with the rental car company. They honestly took responsibility for chipping a rear view mirror, and they will replace it as they should. Phil Long Collision is an excellent facility.
12/24/2018
Kara T. VERIFIED CUSTOMER
Vehicle Make : Audi
My car looks great! Thank you!!
12/21/2018
Anita C. VERIFIED CUSTOMER
Vehicle Make : Ford
When we dropped offnour truck we mentioned to have the windshield replaced. It was never done and it took an entire month to complete rwplairs
12/21/2018
Aaron M. VERIFIED CUSTOMER
Vehicle Make : Ford
I am completely satisfied with the service! Mrs. Kimberly Carlson, service advisor, was very helpful, informative thru the repair process!
12/21/2018
Flordeliza G. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Highly professional staff kept us informed throughout the process - Kimberly is amazing. The repairs were timely and well beyond our expectation. We are extremely satisfied with the service and quality of work performed, and will definitely recommend Phil Long Collision to our friends. Thanks much.
12/19/2018
Steven L. VERIFIED CUSTOMER
Vehicle Make : Ford
Kimberly is a great asset to your Team. She provided updates and was very professional and friendly and helpful.
12/18/2018
Ricardo B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
It was quick and in a timely fashion!!
12/14/2018
Chrystal H. VERIFIED CUSTOMER
Vehicle Make : Audi
Nikki Phillips was absolutely an excellent representative and a real advocate for me, her grateful customer.
12/11/2018
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Acura
I wrote a very positive Google review on the PL Collision website :)
12/11/2018
Richard F. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Took too long. Car was delivered dirty
12/9/2018
Scott A. VERIFIED CUSTOMER
Vehicle Make : Ford
I had some concerns about metal edge alignment and they were able to take the truck back in and get those edges lined up nicely.
12/7/2018
Twyla D. VERIFIED CUSTOMER
Vehicle Make : Toyota
It looks like new again...great job I can tell you take pride in the work you do..I will recommend you to all my friends..thank you
12/7/2018
Jeromy B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for keeping us updated throughout the process.
12/5/2018
William H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Couple of issues still require resolution
12/4/2018
Alfred D. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car looks brand new again, and time-wise you exceeded our expectations.
11/27/2018
Jacob Murphy. VERIFIED CUSTOMER
Vehicle Make : Ford
They did an amazing job
11/21/2018