The repair just took too long. If I had not made calls inquiring about the car I never would have been informed as to the status. However, so far she is happy with the end results and you did take care of the rental car. That helped.
6/9/2018
Nixon W. VERIFIED CUSTOMER
Vehicle Make : Honda
The account Executive did a phenomenal job keeping me informed at each stage .
6/5/2018
Nikki R. VERIFIED CUSTOMER
Vehicle Make : Ford
Royce and his team were awesome. I was kept informed and never felt I was I being taken advantage of. The repair of my vehicle was top notch and I am extremely happy. Thank you so much.
6/1/2018
Christian R. VERIFIED CUSTOMER
Vehicle Make : Ford
When I dropped my car off I was told it would be no more the 2 weeks max to fix it. I finally ended up getting it back over a month later. When I finally go to pick up my car they had mispainted everything that had been fixed and then took them an additional week to get it fixed. I finally got my car back after almost 6 weeks. The one good thing I can say is that they owned up to the paint issue and covered the cost of my rental upintl this issue was fixed.
5/19/2018
Heath B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I will be brininging my car back on Monday.
The new bunper you installed on my car is not even installed correctly.
Do you ever check fluids in the vehicle after soing repairs? For some reason my oil was low and my car was completely out of coolant. So of course I get 3 miles down the road, my engine overheated, and my car shutdown on the highway.
Maybe I am wrong but I would expect the new bumper that was just installed on my car to be installed correctly. I also think it is good customer service, especially after a wreck, to check all the fluids, top them off, or at least let the customer know they are low in x,y, and z. I know someone checked because my reading was on my oil information when I picked up the vehicle.
See you on Monday
5/12/2018
Fredzoe W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kept us well informed. Very cordial ????
5/2/2018
Douglas G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took a bit longer than it should've, but results were perfect. Service and attitude were excellent.
3/31/2018
Abraham J. VERIFIED CUSTOMER
Vehicle Make : Ford
I was excited to get my car back after two months in the shop. They did a great job of repairing my vehichle. But there is noise coming from the back of my car and it’s a pretty loud noise. And I was told they test drove my car, and I don’t know how they can miss that noise coming from my car. Hopefully when I take it back to the repair shop they can figure out what the issue is and fix it. I will be contacting the shop Monday morning.
3/11/2018
Diana F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Took forever but a beautiful outcome.
3/10/2018
Jenessa L. VERIFIED CUSTOMER
Vehicle Make : Ford
Nathan was amazing during the entire process! He kept me well informed and took good care of my car. Great service!
3/3/2018
Hannan W. VERIFIED CUSTOMER
Vehicle Make : Ford
Only complaint I have is my interior had a smell like oil or old grease. Other than that, I was satisfied. Thank you
2/1/2018
Josh S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication
Friendly, helpful staff
Quality work