Everybody was great and the service was great! Nothing more to really state.
10/19/2012
Susan F. VERIFIED CUSTOMER
Vehicle Make : Ford
I am very saddened that your company will no longer be on my recommended list and I am pretty sure that I will not be coming back to your body shop. I have had several cars repaired at your shop and I was always very happy and satisfied. This last experience has been horrible! The gal at front desk was rude from the start and she was pushing me to pick up my car at 5:00 and was not available and my car sat at your lot until 3:30 the next day, now I get a call this morning and you need my car back because you forgot to do part of the repair and you want me sit there for 2 hours or so, I do not have this kind of time I work 4:30AM to2:00PM and then I have kids to shuttle ! YOU have got to be kidding me! This is not acceptable!
10/18/2012
Christina J. VERIFIED CUSTOMER
Vehicle Make : Acura
All the people there were extremely nice, kept me updated and got me in and out quickly.
10/18/2012
Robert S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Efficient; very courteous and friendly; very communicative; no nonsense; service minded; trouble-free; can't say enough good. Thanks.
10/18/2012
Steve S. VERIFIED CUSTOMER
Vehicle Make : BMW
I called to confirm the morning of the promised due date for my repair and was told my car would be ready by 6pm that day and someone would call me later to let me know when I could pick up the car. I was never called by about 530, so I called to check and was informed that the car was not ready and would need another couple of days. Then when I did pick up the car, the door handle had not been reassembled completely - and since I did not notice until after returning home, I had to return on a later date to have the handle assembled correctly.
The extra days needed for my car were covered by a rental, which I appreciate, however, I had made arrangements with my work and spouse to pick up my car on the due date - especially since I was told that morning that everything was on time. I should have been called immediately when you knew the repair was not going to be completed that day.
10/16/2012
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went very smoothly with my car repair and insurance claim. Everyone was pleasant to deal with. And my car was even ready early. Oh, and the text message updates were great.
10/13/2012
Barry H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Follow up was great all of my expectations were met.
10/11/2012
Al F. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service - pleasant people to deal with.
Thanx!!!
10/10/2012
Drina J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My first call was answered by Stephanie; she was professional, helpful and empathetic. All my subsequent calls were addressed expediently. Brian was informative; repeating and explaining details to me until I understood. Stephanie handled the pick up and payment; she was clear in her description and explanation of the service and charges and promptly got Brian to talk to me before I left. I began the experience with trepidation but ended with my mind at ease about the safety of my car. I especially appreciated the email updates!!! Thank you Stephanie, Elaine and Brian.
10/6/2012
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You are the best -a "10."
10/6/2012
Donald S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I want to praise Stephanie for her friendly and supportive assistance durng the almost 2 weeks our car was in your shop. I also give high marks to Ray Solis for his excellent service. Finally I give kudos to VMC for how the the car looked when I picked it up this afternoon.It looks like a new car. Thanks for your professional standards. Don SImons
10/6/2012
Majid M. VERIFIED CUSTOMER
Vehicle Make : Scion
I was informed by email of the progress. My car looks great after all the repairs. Thank you.
10/4/2012
Julie A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
This is the 4th time you guys have repaired my OLD VW and along with the great repair work, you have always been so professional and very nice!!
Thank you!!
10/1/2012
Chantelle B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone is very friendly and professional. Great customer service.
9/29/2012
Adrienne H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your emails are great, know all about your car everyday. Everyone is helpful and efficient and go out of their way. I recommend Valley Motor Center to everyone
9/29/2012
David/jo H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was reared ended and the bumper was fixed, but the trunk was still not aligned. I noticed the trunk had a "pop" still when I picked-up my vehicle. However, everyone was great about fixing this problem after I told them.