This process took VERY long. I understand that much of it was because as they got in to the job, they found more and more wrong. However, one delay was because the wrong part was ordered, and I had to wait for that to be corrected. This part was one of the original parts ordered, and had been on hand for quite some time. The ongoing delays were very frustrating. That being said the work done was good, and I am pleased in that regard. However, the parts were not OEM, and as such one of the wheel wells has a subpar look. I called Zack regarding it, and sent pictures. He was going to get with the insurance company to hopefully get it replaced with an appropriate looking/fitting part. I have yet to hear back from him.
9/15/2022
Therese F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication with customer and insurance company.
9/9/2022
Jaime A. VERIFIED CUSTOMER
Vehicle Make : Nissan
The overall customer service experience was poor.
9/4/2022
Carol L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Appreciated the communication and updates. Staff friendly and helpful.
8/26/2022
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Honda
Yes everything was great.car looked like new
8/21/2022
Radoslaw K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Not satisfied with handling my case!!!
8/19/2022
Suzanne S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Was completely satisfied with the replacement mirror and promptness of getting it installed quickly.
I’ve had to wait longer at a dealership for an oil change!!!
8/14/2022
Bill C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding service!
Bill & Sherrie Clark
Thank You!
8/11/2022
Danial O. VERIFIED CUSTOMER
Vehicle Make : Nissan
They did a good repair job, but took about one week longer than anticipated. Overall blue collision took care of me. Thank you Zack!
7/31/2022
Louis O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with communication and the work done.
7/30/2022
Dorthy E. VERIFIED CUSTOMER
Vehicle Make : Volvo
I had responded to the same email, earlier. Please check your records.
7/15/2022
Scott B. VERIFIED CUSTOMER
Vehicle Make : Ford
As I said I don’t feel that the job was completely done. I don’t think that the door was put on correctly as it doesn’t shut easily.
7/9/2022
Mikal G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I thought you all did a fantastic job. Thank you
7/7/2022
Melissa T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent
6/24/2022
Donna S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service; friendly and professional and caring
Excellent work on my car looks awesome!
6/23/2022
Kerry B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Timely, cost effective and total solution to my repair. Thanks again for the great service!!
6/13/2022
Carlos A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job kept me posted on status, didn’t over promise on timetable.
6/11/2022
Gayle R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly staff and easy to work with.
6/5/2022
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Buick
So far, so good…..The delay for a $16 part was a pain but considering what’s going on in the world, one, must be patient….
6/3/2022
Dennis E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Craig we enjoyable to work with. Work looks just like new!