Mechanic bad job continue by the dealer 4 months for bad service
2/20/2022
Averil R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The advisor, kept me informed, in regards to what was happening.
2/13/2022
Kartik S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took more than a month to repair. I had to pay for rental as 30 days limit reached. The car could be used with scratches but they took car and ordered part late. When I asked I need car back they just put parts which didn't fit well and returned it. Now door and fender is not aligned properly. While returning the car they forgot to put light so I had to come back and then they connected light. There is no quality check whatsoever. I could have get the car repaired at 2800$ but paid 6500$ and got the worst service.
9/13/2021
Irena B. VERIFIED CUSTOMER
Vehicle Make : Ford
It took much longer than I was initially told and I think more direct communication from the people doing the repairs would’ve helped.
9/5/2021
Nancy P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Although it took longer than I thought it would I was glad the time was taken to get the repairs done right. Beautiful job
4/27/2021
Randy B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All went very well.
4/1/2021
Deborah K. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Great job!! I was kept up to date on the entire process.
10/22/2019
Melva D. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
The team was knowledgeable of the process and professional in assisting me with the steps to quickly get the services needed.
9/21/2019
Eric H. VERIFIED CUSTOMER
Vehicle Make : FORD
I was satisfied with the repairs, but has for the status and the completion dates were POOR and I am still trying to get work completed.
8/12/2019
KEVIN S. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Completely satisfied great job starting with Mrs Kelly my truck looks great Hope we never meet again at the collision center. Thanks again Kelvin Stanley
6/20/2019
Kristi A. VERIFIED CUSTOMER
Vehicle Make : FORD
The parts that were to be replaced and the new parts were scratched and they were installed anyways. Another part on my truck was scratched. The vehicle was not inspected at all.
Not a happy customer. If I would of known this I would of taken my truck to another collision center.
6/5/2019
Katina B. VERIFIED CUSTOMER
Vehicle Make : Ford
Sincerely appreciate Bob Bell's efforts to get the job done right! Excellent customer service, friendly staff, quality work!
3/1/2019
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Ford
I would like to thank the whole team at Bob Bell Collision you had a part in repairing my 2013 Ford Focus ST. Bob Bell Ford will be the only place I take my Ford Focus because I know I'll be satisfied is everything done to my car. Thank you very much for a job well done.
2/19/2019
Dianne K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
People didn’t talk with each other,I will never buy a car there a again...
2/10/2019
Justin E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The two ladies were nice and kept me updated on my car.
7/25/2018
Lawrence S. VERIFIED CUSTOMER
Vehicle Make : Ford
The only problem That I had was with Insurance Company . Poor communication
7/13/2018
Robert D. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks good, just like it came from the factory. Paint is perfectly matched. Kelly was very good to work with. Also car repair was completed ahead of schedule. Good job!
7/8/2018
Kelisha C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kelly had great customer service. She was very thorough and friendly.
5/30/2018
Lloyd C. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service complete satisfaction
3/20/2018
Christopher F. VERIFIED CUSTOMER
Vehicle Make : Ford
Extremely professional and my car looks great, also was completed in a very timely fashion!