Car was well repaired but took far longer than what was originally estimated. I understand that due to the car being new there were additional challenges with the repair but I feel like it could have been communicated sooner - not 2 week into the process. If the shop is not equipped to handle a repair they should be up front about it. Also I was often not updated until the day when the car was supposed to be ready. This was very inconvenient as I had already made plans around the given dates.
9/23/2017
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
We appreciate the careful attention to details throughout this job.
9/22/2017
**** F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Good job done
9/16/2017
Vivian W. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was very friendly and professional. They kept me informed during the repair process and I am very happy with the repair work
9/14/2017
Christopher M. VERIFIED CUSTOMER
Vehicle Make : GMC
Great service
9/6/2017
Michelle M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks amazing!
9/3/2017
Amanda V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Seth was a great help and kept me posted of all the repairs, etc. The timeliness of the repair was excellent.
8/29/2017
Matthew W. VERIFIED CUSTOMER
Vehicle Make : Buick
Incredible job. Car looked brand new and was finished 4 days earlier than promised! Friendly staff who were very helpful!
8/19/2017
Sara B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Seth stayed in touch and provided information that
Kept me up to date with progress. I appreciate his attention
To quality parts and getting job done.
Sara B
8/18/2017
George S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Disappointed in how long it took. We were told it was a problem with a supplier. Also had to call for updates. Otherwise, the car was delivered in excellent shape. This was the quality I always received from Watkins
for over 25+ years.
8/10/2017
Patti B. VERIFIED CUSTOMER
Vehicle Make : Lexus
We were in a panic after being broken into with a broken window shattered from a thief and lots of storms and rain headed our way on Christmas Eve Eve. Watkins stayed and fit us in and completed with perfection in less than 24 hours and even were kind to give us time for our family Christmas Eve lunch then pick up by 2. How selfless and kind to help us in such a giving way and do a wonderful repair as always. They treat you like family and highly recommend this professional group!
12/26/2015
Penny D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much for all your hard work on my 2013 Hyundai Sonata. It literally looks amazing! It looks brand new again. Again, thanks so much