Abra Auto Body Repair of America - Salem

I am very impressed with the staff and their helpfulness and excellent service. They were quick and good

I really appreciated how you kept me informed about the progress of my car. I would most deffinately return and tell others about your services. Thank you Margaret W

I appreciated the status reports and the quick repair. Loved that I didn’t have to miss work to pick up my car, very convenient for me. I will continue to upse you for the future and recommend you highly.

Jose was great he went above expectations helping with the insurance company to resolve issues that were prolonging the repairs.

Very friendly and professional service. Would definitely go back!

Excellent service! Kept me informed as to the status of job.

They are very easy to work with, they were very quick, courteous and helpful. Also, I love how they kept me informed updating me with text’s.

Once i got my car in - amazing turn around time

I have done business with this company in the past and they Have always done a good job and been very nice to work with.

Had a really wonderful experience with the staff. I really appreciated the text messages and updates. The service was provided quickly and professionally.

Great work done on my car and the staff were extremely helpful and friendly!

you are very friendly and polite, you handle your client with respect, I was in hurry to get my car back but you explained to me that you need time to do good repair I am happy to say that you have a well done job!!!!

Wonderful to work with on the repairs

When I picked up the vehicle, I immediately found damage to the steering wheel leather wrap that was not there when the vehicle was delivered to ABRA. I went back inside and spoke to Martin, the gentleman who had been helping me. He came out to my car, looked at it and insisted that they had not damaged the wheel. His comment was “we never damage anything.” I explained that the damage was not present when the car was delivered to them, but he continued to insist that they had not damaged it. That would then indicate that he believed that the steering wheel damaged itself, or that I am a liar. I don’t appreciate that implication. I then asked to speak to the manager but was informed he was on a conference call and unavailable. I opted to wait for him to be available. About 30 seconds later, the manager came out of the office, visibly agitated. He verbally agreed to take care of the damage, which is all I was asking for in the first place. The extra damage to the steering wheel is frustrating on its own, but their extremely poor reaction by essentially calling me a liar is infuriating and completely unacceptable. I’m hoping the manager will make good on his statement and repair the damage without further trouble, but I am already very unhappy with how they dealt with this situation.

Jose was very professional. Everyone in the office has very polite and I was taken care of with five star service. I’ll be back if I ever need them!

Jose, and team were great. He explained everything and kept me in the loop as it went on. Thanks Nathan

Good work and service

Updates on status were not always accurate but overall service was good and finish Ed repairs very good.

Auto looks great. Was happy to get her back way ahead of schedule. M

Very good and Michael Livolsi very thorough and competent I stopped by to get estimate. Had to make appointment for this small job. Was told adjusters too busy. Went in next day no record of appointment? Michael overheard me talking and he jumped in, did a quick inspection and emailed me results quickly. Point is too many body shops in area that I would not let these walk ins walk out without getting a deal going. I almost went somewhere else because I felt you didn’t want the business.