The repair was not completed to my expectations nor do I believe that it meets the standards your company has. I got no communication and when I called seeking answers I felt that I got nothing but excuses. I am expecting a redo on the paint, no visible dent (that was supposed to be fixed), rental car provided at no cost to me and financial compensation. Zero customer service!
12/23/2016
Jay B. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job out early ????
12/14/2016
Steven M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I'm satisfied with the repairs, but we had scheduled my car repairs weeks in advance and the parts weren't ordered until my appointment date, so instead of my car taking 3 days to fix, it took about 10 days. Way less convenient than if the parts were ordered in the weeks leading up to my appointment date.
12/9/2016
Julianne H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team was great, very friendly and informative! Thanks so much!
11/19/2016
Robert T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The communication provided by Kadels was excellent. It would be a model for many other businesses that depend on customer satisfaction. Keep up the good work!!!
11/11/2016
Kelly G. VERIFIED CUSTOMER
Vehicle Make : GMC
They were very informative and helpful. Our car was done within the time frame that they set.
10/31/2016
Dale W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The job was perfect!! Your costumer sevice is top notch.
Kept me informed the whole time it was in the shops.
Thank you
10/22/2016
D Stephen. VERIFIED CUSTOMER
Vehicle Make : Honda
The work was done quickly and well. I was please with my prior experience at Kadel's (rebuilding the front end of the same vehicle after it had been totaled). Kadel's continues to please.
9/15/2016
Paula B. VERIFIED CUSTOMER
Vehicle Make : Ford
This is the second time I have used your services. Both times your employees have gone over and above excellent customer service and courtesy beyond reproach. I recommend your services to friends. Thank you so much. God will richly bless you all. Paula B
8/31/2016
Leaneda T. VERIFIED CUSTOMER
Vehicle Make : Honda
Thx a bunch! Well done!
6/5/2016
Vickie W. VERIFIED CUSTOMER
Vehicle Make : Subaru
There was a scratch in the paint witch occurred on your watch as your people said "it wasn't there the day before when the car was inspected". Your people buffed it out and all was well. I do wonder though what their reaction would have been if I found the scratch several days later.
6/4/2016
Kathleen H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Committed folks good work!!
6/4/2016
Steven K. VERIFIED CUSTOMER
Vehicle Make : Buick
There were several imperfections in the paint; looked like the paint gun spit. Tom said to give him a call later and when they have a couple of hours they can polish the imperfections out.
6/4/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work Great crew to work with.very good communication,both phone and e mail THANKS
4/27/2016
Kristi M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fast and efficient; friendly employees. Thanks
4/8/2016
Margie R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very well done
3/20/2016
Kelly C. VERIFIED CUSTOMER
Vehicle Make : Ford
Above and beyond great service
Christening and trustworthy
2/27/2016
Terra P. VERIFIED CUSTOMER
Vehicle Make : Honda
Call and we can discuss
1/6/2016
Nathan S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Bady and paint looked great but assembly (decal and tail light) was off.
Kadels is supposed to send me new decale so I can fix that, and I'll disasemble the tail light and try and get better fitment.
11/19/2015
Jeanne B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
John was great at keeping me informed and answering my emails. State Farm was great, too!