I appreciated the progress reports. It was great knowing that if I had any questions, I could call Matthew and get an immediate answer. Of course, the greatest satisfaction came from getting the repairs done well.
4/20/2019
Susan T. VERIFIED CUSTOMER
Vehicle Make : Mazda
I have already discussed the entire situation with Lucas
3/30/2019
Julie H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repair is fine so far, but your communication both with the insurance company and with me was not good at all.
3/22/2019
James T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very busy but friendly. Should expand to a larger building. Hope I don't need their services but good to know they're there. Were recommended by my insurance provider as trustworthy.
2/15/2019
Robert G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I AM VERY SAIISFIED WITH THE REPAIRS THAT WERE DONE ON MY VEHICLE. THE PAINT MATCH IS LIKE FACTORY DONE. THE ALIGNMENT OF BODY PARTS THAT WERE REPLACED APPEARS SPOT ON. AS I SAID OVERALL I AM VERY SATISFIED.
BOB GODEK
2/14/2019
Stephen H. VERIFIED CUSTOMER
Vehicle Make : GMC
My door isn't even on the bottom, a piece of trim is missing, and the wire for the door was damaged in the process. I know **** happens, but why all of it to me?
1/31/2019
Rhonda H. VERIFIED CUSTOMER
Vehicle Make : Honda
No call needed as there is not anything that can be done now to make me completely satisfied. My insurance informed me the repair facility would contact me within 24hrs of my claim being assigned. The first repair facility that my claim was assigned to only called me after I made 3 calls to them. So I called my insurance company back and asked for my claim to be assigned to another facility, I chose Abra. Again, I had to reach out to the facility to get my car scheduled for an estimate. I suppose I would still be waiting had I not called. I was also dissatisfied because of the lack of communication regarding my repair once my vehicle was at the facility. My estimate said 3 days, it took 5. I was never informed that there would be a delay. I was told the morning of day 5 that the hold up was a clip for the bumper, not really specific. Seems to me that the clip should have been found at the start when tear down to fully evaluate the damage. And when I picked up my vehicle, the cost of the repair was higher than my estimate but wasn't told what else needed repaired. Even though it was not any more out of pocket for me, I still feel like I should have been informed of what other damage was found.
1/29/2019
Loretta B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you! It looks fabulous.
1/26/2019
Wendy F. VERIFIED CUSTOMER
Vehicle Make : GMC
Abra was very fair and professional. I am very pleased with the quality of the workmanship on my GMC Acadia.
1/21/2019
George M. VERIFIED CUSTOMER
Vehicle Make : Ford
took forever
1/19/2019
Douglas W. VERIFIED CUSTOMER
Vehicle Make : Nissan
We were told that the car would be ready a week ago. Now I am getting emails about being satisfied and I haven't even been notified that the vehicle is done. I called today and left a message and no one called me back. Where is my car?
1/1/2019
Stanley W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Yes as far as I know it was all done satisfactory.
I can't see what is underneath.But it all looks great!
12/30/2018
Sara B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!!
12/30/2018
Joshua P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I got by car back a few days ago and I had one of my headlights replaced and now it continues to fog up from the inside. It has happen on a few different occasions in the past few days. The heat from the lights will clear it up but after it cools off it returns
12/30/2018
Niesha J. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job!!!!
12/29/2018
James C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did an excellent job and were very friendly and courteous
12/21/2018
William B. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is my Second Visit and both with super results
12/1/2018
Paul B. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair was done fine, but the process was problematic. When I got the estimate, I was told that I could get the car back in four days. I allowed seven business days before I needed the car for a business trip. I got the car back after ten business days. I was offered a loaner car, which solved the problem of my business trip, which was a good move. I suspect that much of the delay was caused by the manager responsible for my claim being out of the office for several days, and that other managers didn't back him up while he was out.
12/1/2018
Barbara F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for your excellent care.
11/24/2018
Samuel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Kyle was knowledgeable and effective. Everyone on staff was helpful and the work was excellent!