I tried to take the other survey and it kept going to the next page before I could finish my thoughts. I was told I'd be apprised every step of the way; most of the time I had to call. I originally had an appointment scheduled in mid OCTOBER. I had to reschedule to NOVEMBER 5 due to overbooking. When I came back to the shop in November the person I worked with was gone (Kevin). I didn't get my car until December 21st, and that was only after pleading that we needed it to go out of town the next day. When I picked up, no one seemed to care that we spent over $200 in car rental fees because the repair took so long, or the hardship endured trying to juggle a baby, my husband's physical therapy and doctors appointments and my job on a single car because we couldn't afford the rental anymore. (Because the policy maxed out). I get that it was a stressful time between the hail damage cars and painters quitting, but I felt like I got ignored and pushed off. I had gone with this business based on a personal reference, but I did not have the same experience. My finish date was changed so many times I lost count. Overall a very bad experience.
12/26/2018
Joshua S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
John worked diligently on getting my car back before I left town. He also comped me a small amount for having to wait a bit longer.
12/22/2018
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Ford
Was told job would be 4 days, it took 10, very unhappy.
12/21/2018
Aikta M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bryony Drude rocks! (As always)
12/20/2018
Aaron B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you all for your professionalism and working around our messy life.
12/2/2018
Jeff D. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team was extremely friendly, and professional. My wife had mentioned this as well. The paint looks fantastic and it was done when you said it was going to be done. Thank you so much for getting this done my Challenger is back to original look with no door dings. I'll put this in my Google review as well.
11/30/2018
Donnie C. VERIFIED CUSTOMER
Vehicle Make : Dodge
John
Is and was an outstanding person to deal with
I felt he above and beyond to make sure I was taken care of
We need more people to do what he does
Care
11/24/2018
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Ford
Courteous
Professional, and kept me apprised of the vehicle's progress.
11/1/2018
Autumn R. VERIFIED CUSTOMER
Vehicle Make : Ford
It was timely and actually was done ahead with updated
10/28/2018
Gary C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great friendly staff and really appreciate being kept informed throughout the whole process. Thank you!
10/25/2018
Jared M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Couldn’t even tell there was damage to my car
They did great
10/23/2018
Michelle F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service King is awesome!!!
10/8/2018
Mark G. VERIFIED CUSTOMER
Vehicle Make : Ford
John was excellent. The work done on my truck as well
9/30/2018
Mark T. VERIFIED CUSTOMER
Vehicle Make : Dodge
they forgot to drill holes for the license plate. the temp sensor didn't work when we picked up the car. your guy said it would adjust itself shortly so give a few hours. Of course it didn't. We had to go back once they had the new sensor.
9/7/2018
Wanda S. VERIFIED CUSTOMER
Vehicle Make : Honda
Over Spray and paint "dust spray " on driver dear and rear passenger driver side inside door
9/6/2018
Ann C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I’m very happy with the quality of my repairs and with the way John kept me up to date with the progress of the repairs.
8/25/2018
Joshua C. VERIFIED CUSTOMER
Vehicle Make : Nissan
There was additional work that needed to be done than originally quoted, I understand that happens. I received a phone call when I dropped my vehicle off and when it was ready to be picked up but supposedly they couldn't get ahold of me to approve the additional work. So when I picked up my vehicle, I owed more than originally agreed to, that is it ok, and I feel this is a bad way if doing business. Why did they go ahead and do the work without my approval? Also it had to go back into the shop because when I picked it up the door and fender were not even close to being aligned properly and the side skirt fell off when I touched it with my hand, literally.
8/24/2018
Cecilia W. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks brand new, I love it. Thank you Servive King!