They did a fantastic job. The periodic phone updates were appreciated and the front office interaction superb. The ONLY negative aspect to this experience was the time I spent wiping the car clean from the dust/debris on the console, seats, etc. afterwards. I delivered a clean car, and had a rightful expectation I’d pick up an equally clean car afterwards. But that is the ONLY negative, which is really really good. Well done!
2/19/2018
Emerson C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Estimate was 3 to 4 days. Actually was called and told it was ready 36 hours from the time I dropped it off. Work looked excellent, perfect match on the paint.
2/17/2018
Mark O. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service!
2/16/2018
Mark J. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was done on time. It was a seamless experience
2/12/2018
Darryl T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good experience. Great customer service. Everything was delivered as promised.
2/9/2018
John R. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for everything!
2/8/2018
Scott R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Extremely professional, worked with Robbie the most very pleasant and knowledgeable, we had 2 deer strikes within a month, one in the Enclave the other in the Tahoe and I cannot tell you where the old and new paint start and stop on either, it was feathered perfectly.
Bravo Zulu to all that had a hand in it from the ladies up front to the individual laying on the last clear coat.
I would still like a Rick Hendricks Chevy button down dress shirt. GM man Forever!
Regards,
Scott R.
1/24/2018
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The work was perfect!!! Not ready on time was not your fault since you were sent the wrong bumper. I couldn't be more pleased and will recommend your company to anyone I know who can use your services.
1/23/2018
Harold A. VERIFIED CUSTOMER
Vehicle Make : Ford
Whilst the work took a little longer than expected, the result was like a new car.THANK YOU
1/18/2018
Clyde S. VERIFIED CUSTOMER
Vehicle Make : Mercury
Repaired properly and delivered on schedule. This is my second time using this team for repair work, and I would not hesitate in returning here for and required future work.
1/14/2018
Earline J. VERIFIED CUSTOMER
Vehicle Make : Mazda
The Rick Hendricks team was phenomenal from the time I enter the building to the front desk to the young lady that does the rental car area to David who handle the rest by communicating with me by textimg to the young lady who called & left message about how much more has to be done before completeltion. I was very satisfied with the entire staff, Thank you for the wonderful service that this team has provide for me, I hope everyone has a safe and bless holiday. Ms. Earline J
12/17/2017
Wendie B. VERIFIED CUSTOMER
Vehicle Make : Honda
I am pleased that my car was taken care of. The people I dealt with were very helpful and nice.
11/29/2017
Stuart M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fast and friendly service and they also cleaned my car great workmanship
11/23/2017
Alexandra C. VERIFIED CUSTOMER
Vehicle Make : Nissan
They repaired my car faster and more professionally than any shop I've ever had to before. Thank you so much for looking out for me!
10/21/2017
Randy D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Outstanding customer service!! Will continue to recommend to friends and family!!
10/21/2017
Elois S. VERIFIED CUSTOMER
Vehicle Make : Ford
Car sounds rough.
9/21/2017
Heather G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was not contacted the day I was supposed to get my car back, I called the next day to ask about the car and the incapable secretary hung up on me trying to put me on hild. I called back she then advised that my car would be ready after 930 am. I went to get my car after work and the same woman did not know how to process an electronic check because her password did not work. I waited for approximately 30 minutes because I could not leave until the printed paperwork from the check was done which meant myself and two kids sat there while she called the help deak. Her service and demeanor was very frustrating
9/20/2017
Susan H. VERIFIED CUSTOMER
Vehicle Make : Ford
From the time I entered Hendrix's door I received excellent service. By the time I received my file from your receptionist, your estimate agent was already standing behind me. We went right out and he showed me exactly what needed to be done. When I came back to drop off my car, Hendrix had already coordinated with Enterprise Car Rental and they were waiting to take me to pick up my rental. After taking off my bumper, the repair team discovered that my bumper had to be replaced and it would take several more days to get the parts to replace my bumper. Hendrix called me several times to let me know the status of my repairs. The team beat the second estimated time of repair and even buffed another place on my car where I'd been in another accident making it almost new without charge. I can't thank Hendrix enough for their excellent customer care and vehicle repair. This was my second repair with Hendrix and it will definitely be my first choice if I have another accident.