Moody's Collision Centers - York

Great people, good work.

The repairs appear to have been done well, the car looks good and is running great, which I am grateful for. Travis made sure every issue that arose was, eventually, handled. Unfortunately, during the repair process Moody's lost my key fob and there were challenges addressing this. I needed to deliver my extra key fob to Moody's to make new ones; this process was day-to-day and took many days to complete. Also, my insurance adjuster had not been notified by Moody's of what was happening during this time, which had the potential of affecting the coverage for my rental vehicle, though in the end it did not. Once that was resolved, I was told the car was ready for pickup on 6/13/22 (initially I was told it would be ready by 6/2/22). When I showed up to retrieve it, however, sensor warnings were lit and would not turn off. It was determined that it would need to go through another process of review and ****.5 hours of my time was wasted, as well as gas cost to travel back-and-forth. It was found that more work needed to be done (the fuel pump needed to be replaced). I was told this additional work would be covered (by Travis), then I received a call from someone else at Moody's and was told that it would NOT be covered. Finally, Travis contacted me to confirm that it would be covered and he did not understand why the other person contacted me to tell me it would not. On 6/22/22, when I was notified the work was completed, I went to pick up the car. The back seat had been removed to complete the repair and had not been re-inserted properly. I alerted Travis, and it was taken care of by the staff. I brought the car in on 5/31/22, was told it would take 3 days to repair, and it ended up taking 23 days. Thankfully, the costs for everything, including the rental vehicle, were covered by either my insurance or Moody's. Mike Parsont 6/29/22

Very professional and friendly staff and manager.

Job well done

Couldn't be more pleased. Thank you.

We were extremely pleased with the service. The Land Cruiser looked better than ever. The repair was excellent and the wax and the inside cleaning was a nice surprise. Would highly recommend.

Excellent service from the time I entered the office for a quote, the process and the delivery of my completed to perfection service.

The repairs were excellent and were completed 2 days ahead of schedule. You even replaced the emblem on the front grill! The car was spotlessly clean when we picked it up. Thanks.

I thought everyone was a professional and took care to provide excellent service.

I’ll write them in your questionnaire

My car looks like NEW. Thank you.

Good work Completed when you said it would be.

You folks did a wonderful job on my car. I am very satisfied and actually stopped by and told you so a few days ago. The only thing that would have helped me is to get phone call letting me know the status of the repairing. I actually drove down one weekend day to see if my car was still in the Parking Lot or in the Garage being worked on. So, on a scale of 10 - 10 being perfectly satisfied - I'd give you folks a 9 and also a hearty "Thank You!" for a job well done. Sincerely, Francis J. Collins aka Fran

The entire process was handled professionally, and the results are "like it never happened".

The truck looked like new when I picked it up. And ran great

Excellent service, friendly and professional. I didn’t have to do anything. Everything was taken care of for me. Car looked great when I picked it up.

There was an issue when I picked up the car the first time and it was handled in a very timely manner. I appreciated that

The car looks great, very happy the shop replaced all the stripes and reset the tire pressure code.

Thank you to the team! A job well done. Would recommend your service to others

Excellent