The time that it took for repairs was almost twice as long as estimated. When they realized it was going to take more time, they did not contact me to let me know. I needed to cancel plans because my car was not ready on time. They also did not complete all of the repairs I requested. When I picked up my car, it was about five minutes before closing time. I told them I would pick it up between 5:00 and 5:30, and they seemed annoyed that I picked it up as they were getting ready to close. The door was already locked and I had to knock to get someone’s attention. When they brought me my car, they got out and walked away. They did not take the time to explain what they fixed. I also requested to have several areas polished, and it did not seam it had been completed, even thought I had asked at the time of my estimate and when I dropped off the vehicle. I have used Rick **** for several repairs over the last few years for my own vehicle and a work vehicle. Total repairs have added to almost $10,000, and I will not be returning.
10/28/2017
Kaye N. VERIFIED CUSTOMER
Vehicle Make : Dodge
As always you guys are the best.
10/27/2017
Mchael D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Even though my Dodge Truck was there for awhile but, the job done was excellent ! I appreciated the Quality work done Inside & Our, thanx M. Davis
10/25/2017
Beverly L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient....loved the emails re: progress report......courteous and polite crew.....would recommend you to someone if I have a need....thank you for prompt service.
10/19/2017
Reed.michelle Reed,sidney. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair job looks awesome and you guys were always pleasant to communicate with
10/14/2017
Beckie M. VERIFIED CUSTOMER
Vehicle Make : Saturn
My car is repaired better than expected. Your staff is thorough and courteous. I am happy that I waited for you to perform the work. I will be referring family and friends.
10/5/2017
Sarah B. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were cery professional and appeared to have done great work
9/28/2017
Ben W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great and friendly service
9/27/2017
Justin B. VERIFIED CUSTOMER
Vehicle Make : Audi
Louie and the team worked very hard to accommodate my repair and to make sure my vehicle was returned to me in the best possible condition. Thanks for the great work!
9/8/2017
Mary O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service and the work is beautifully done. I love the email update system. Thanks!
9/8/2017
Rick V. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience and outcome! Thanks so much
9/7/2017
Bonnie T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Love everybody I have dealt with there. I recommend this shop every chance I get.
9/7/2017
Veronica R. VERIFIED CUSTOMER
Vehicle Make : Nissan
From the estimate through completion of the repairs Rick Earners service was top notch. They were professional and courteous. They completed my repairs when they promised. I will recommend them to everyone who has a need for their service.
9/2/2017
Debbie J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very freindly and helpful would highly recommend you to others.
9/1/2017
Leah C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service and follow up. I would come back!
8/25/2017
Christine K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your repairs are fabulous. No one would ever know the damage when you are finished. I highly recommend Rick ****. I would never go any where else.
You guys are the best!
8/23/2017
Jan P. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were excellent and did it fast and completely to my satisfaction. Thank you so much
8/16/2017
Debra B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Professional, courteous, and thorough--a pleasure to work with.
7/27/2017
Russ S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was quoted and went with you based on your reviews and the competitive quote. I was offered NC to fill in the paint chips on the front of the hood. I went to pick up the car and I noticed that they were not all filled in. The person gave me a bottle of paint and said he did "a lot" of them? Why did you not do all of them? It was on the quote and it was the main reason I went with your company. I definitely won't be recommending you to anyone based on your company not honoring the quote.
7/18/2017
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Audi
Greg and his team of technicians did a great job. The job took longer than expected, but Greg's attention every little detail and every little clip made it worth the wait.