Thank you for your good customer service and timely repairs to my vehicle.
4/21/2016
John F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Super Job thanks, John
4/9/2016
John P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciated Tom explaining in laymen terms exactly what was done and why. Tom does an excellent job of communicating with customers. I also appreciate that Tom inspects each complete job; and when he is not satisfied, it gets redone. I also appreciate Robert's assistance in getting me to and from the business, as well as showing me pictures during the repair process.
4/8/2016
Gerald C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really like the complete clean up job done when the repair was finished. Looked great. A year or two from now will tell the true quality! Thanks
4/2/2016
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I've never seen a body shop so organized and professional! Loved the text updates I got as well. Will definitely use them again if needed!
3/31/2016
J S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work!
3/31/2016
Ted W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good job. Thanks
3/22/2016
Tillman R. VERIFIED CUSTOMER
Vehicle Make : Honda
The service Team and Technical staff were very professional and wanted me as a customer satisfied.
We will use Bob's for all our needs moving forward a very satisfied customer.
3/19/2016
Joshua S. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciated the friendly and professional staff.
They were always pleasant when I had a question about my sons truck.
Brandon even friended my son on FB do they could communicate because he is currently on deployment in Afghanistan.
I will highly recommend y'all to my friends!!
Thanks again,
Christy Savage
3/19/2016
Cadet Mondarius. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
3/19/2016
Dexter M. VERIFIED CUSTOMER
Vehicle Make : GMC
Great Job on painting my truck
3/19/2016
Charlie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
First off, the inside of my truck looked like a gorilla had been in it. My seat cover was completely pulled off of the seat and partially pulled under the seat. There was no attempt at making the inside look as proper or clean as it was when I dropped it off. There are noticeable scratches and scuffs on the rocker panel where the vehicle was entered numerous times that I did not notice before it was worked on. That said, I cannot fully say for sure if it was from the shop or not. However, I am always careful entering and exiting the truck and use the step rails.
Secondly, the attention to detail was very lacking. I found the cover pieces that go over the latching studs for the toneau cover sitting in the back seat of the truck when I was running an errand today. I managed to get two of them back on, but I will have to take the toneau cover off to get the last one on.
Thirdly, to continue the lack of detail, the chip protection film that was used was obviously not OEM as the OEM ones have rounded edges. I would be fine with this if they would have tried to make them look like the OEM ones. However, the chip protector at the front of the truck bed is already peeling off from the bottom, where they left a bubble that was not sealed well.
Fourthly, more attention to detail, the fender flares were replaced. However, they did not put the gaskets under them that seal the space between the fender and the fender flare from getting dirt and water inside. This will eventually lead to corrosion, as water is allowed to sit in this area and grit scratches the paint between the flare and fender. This detail is very obvious by just looking at the factory installed flares vs the aftermarket ones used on the truck.
And finally, or at least all that I have noticed so far, no work was done to the rear bumper, even though the insurance company was charged labor hours and parts (paint). I noticed before I picked it up that the scratches were still on the bumper and mentioned it to the person that has been helping me with the process. All that was done was that the painting went and got some compound and rubbed off some of the clear coat to make it less noticeable. Moneywise, that is about 419 of work, between labor hours and paint, that was not completed. However, after looking at it today, the scratch is still very noticeable.
When I brought the truck to the shop I explicitly told the person making the quote that I wanted it as close to its original state as possible. There was an understanding that the insurance agency of the company that caused the issue was to pay whatever it took to make it look as close to factory perfect as possible, and that the adjust completely agreed to do so. To that regard, the shop failed.
That that said, the **** did a great job painting the truck. The paint job looks very good and possible perfect. It is the attention to the small things that all add up and make this experience very disappointing.
3/19/2016
Alan L. VERIFIED CUSTOMER
Vehicle Make : Honda
It was a dent on the trunk
3/15/2016
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience from start to finish. Have had all cars repaired there and haven't had any problems. Excellent!!!
3/12/2016
Christopher J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
You guys are the best hands down
3/12/2016
Tinna S. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car is absolutely beautiful and thank you and your team for a job well done thanks for the update text and each time I called Robert was always nice and helpful and return my call
3/11/2016
Marty S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was well please with the staff an the job they did on my vehicle I'll make sure bob get my business in the future
3/9/2016
Bruce H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have learned from experience, you all are the best. Most of us at Columbus Air Force Base, have heard of your good work. I will continually tell people in need of bodywork to go see you all.
3/7/2016
Archie M. VERIFIED CUSTOMER
Vehicle Make : Ford
I will continue to recommend your service to others.