Mickey and the rest of the staff were awesome. Mickey kept me updated on the progress which was awesome..
The e-mails from fix auto however another story all together...
The update that was totally inappropriate spoke of my vehicle being happy at Penske Ford....honestly whoever came up with that really needs to find another job.. It was not cute or funny..
My vehicle was hit in a parking lot... No note.. As a result I had to pay a 500.00 deductible...
12/23/2015
Ron K. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was very good. It was completed faster then expected. Only thing not working is the horn. I will check fuses and will take it back if i can't figure it out.
11/26/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything looks good but I have only had my truck back two days. I will have a better answer after I have driven a couple of weeks.
11/5/2015
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent repair even my license plate,fair dialogue,and communication with shop personnel.
A shuttle after drop off an even upon completion I was picked up and delivered to my Honda Ridgeline truck.
Very impressive my truck was washed and to my surprise even vacuumed!
9/3/2015
Doreen B. VERIFIED CUSTOMER
Vehicle Make : Ford
Mickey and his crew were great; professional, knowlegeable, courteous and friendly, everything necessary for a successful service operation.
9/1/2015
Bruce H. VERIFIED CUSTOMER
Vehicle Make : Ford
I was extremely satisfied with the way all of those I came in contact with during experience worked with me in achieving my goal of restoring my vehicle. The fact that all the work was done "in house" using genuine Ford parts, is the reason I chose to have the repair people at Penske Ford in La Mesa do the work. I am a very satisfied customer!
8/15/2015
Loxie F. VERIFIED CUSTOMER
Vehicle Make : Ford
Armando was terrific but I was very frustrated that it took 78 days for my repair. Brand new 2015 Mustang. My treat to myself after husband died and was slammed into by someone making illegal u-turn. Car was in shop for repairs longer than I had it to drive. Insurance covered costs of repair and rental car but still was frustrating experience while in such a vulnerable state after losing my husband.
8/7/2015
Ron W. VERIFIED CUSTOMER
Vehicle Make : Ford
Gus was a excellent representative for Penske Ford.
7/31/2015
Sandy H. VERIFIED CUSTOMER
Vehicle Make : Ford
My experience went above and beyond expectations and approached excellence. I had a unique need and they rose to the occasion in spades. Thank you to ALL that made it happen.
7/15/2015
Hector C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I would like to thank Armando, Larry and all of the the Penske collision center staff for the great customer service and awesome job reparing my Volkswagon Jetta.
5/29/2015
William K. VERIFIED CUSTOMER
Vehicle Make : Ford
Armando was amazing! Fixed my vehicle in a very timely fashion
5/16/2015
Micheal J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job. Wonderful communication. Caring people.
5/7/2015
Doreen B. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication was awesome. Everything happened just as you said it would. I feel like you stood up for me as the owner when it came to doing the right thing even when the ins Co had a different plan. Car was done right on time. Thanks you. It looks better than new!
5/1/2015
Sheryl L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for the excellent service from checking in my car to completion . Your staff was awesome and very friendly! In less than an hour my car was ready! Thanks so much????
4/30/2015
Jay L. VERIFIED CUSTOMER
Vehicle Make : Ford
Thoughtful, professional and courtesy seem to be the hallmark of this business. Truly in the Drew family tradition.
3/21/2015
Jason E. VERIFIED CUSTOMER
Vehicle Make : Ford
Was not notified car progress even when requested which was the best method of contact.
3/11/2015
Sonya L. VERIFIED CUSTOMER
Vehicle Make : Ford
Gus did an extreme job by going above and beyond in helping me get my truck done and returned to me.He was always on top of things and keeping me inform of all the steps that were going to take and were happing at the time. He would return all my calls that same day and answered all my questions. I am very pleased with the truck.Ford you rock! Gus did an awesome job! Thank you for everything you have great staff.
2/28/2015
Natasha M. VERIFIED CUSTOMER
Vehicle Make : Ford
It was faster then last time. Last time it took 20 days to get my car back. However i think that the the shop should of known that my car was there 6 months ago. Sobit appears that they did not do their homework. I also asked about my remote to my car. I think it needs a battery. They could of at lease pointed me in the right direction ic that was not something thats they handle.
2/5/2015
Norvalene P. VERIFIED CUSTOMER
Vehicle Make : Ford
From the office staff to Gus who was my estimator and took care of the whole thing and arranging for me a car -- everything was just super. And I can't believe how quick they were getting it all done! Thanks to everyone that was involved