Fremont Collision Center

My car was cleaner then when I dropped it off. I appreciate the clean car. Thank you for all of your work.

The work was not complete - the repair facility missed area needing repair

I appreciate the thorough communication and punctual notification through the repair process. The team that I worked with were very pleasant and helpful throughout.

I like the daily status update and the job is done on time. Thanks. Yonghong

Everyone was really friendly and helpful here. It made the experience really smooth and convenient for me.

Ok

****.the bumper was changed, but the bottom lining of the bumper came loose because the plastic plugs used to secure it,was not tight enough. The right side was OK, but not the left side. 2. Because of the jolt,the cd in the cd plyer,flung out and got stuck inside. The technician thought it was a impossible thing to happen. So it was not repaired. 3. They replaced the rear bumper good. Thanks.

nice work!

The car was repaired very well and even detailed. It looked brand new

Amazing team! Love it that your open so early and everythibg is done on site. The communication by email I love it! Will I return back? Most definitely! Thank you, Lupe Rubio

Excellent Service. Thank you!!

First time here. Very professional and my car was repaired very fast

Well done, team! Everything looks great!

Great work and very professtional. Whole process was very smooth. Thank you.

Awesome job

Thanks!! I really liked the customer service . Everybody was so helpful . They finished the job same day . Thanks for pickup and dropped us . We really appreciate!!

It was delayed a couple times, on the day I was supposed to pick up the car, I got no text message update so I went ahead returned my rental andvgot to the shop, and the car was not ready. The person at the counter was very helpful, he asked tto put on a spare tire so I could drive away that evening and came back the next to swap it eith the new tire. Delay happens, if I could get alerted ahead, it would be mch better, other than that, I am satisfied with the work.

We were told that our car was ready on Friday February 3rd so my husband drives from San Leandro early in the morning to beat the traffic. When they bring the car out the windshield was not replaced. The guy at the front asks my husband if it was a part of the claim? If it wasn't why would we have expected it to be fixed. The guy then looks at the paperwork and see's that the windshield was a part of the claim. He never acknowledged that it was an obvious error my husband then takes the rental keys back and asks him to please fix our car. The guy never said a word, no apology nothing. My husband took time off from work to do this. Now I get another call Friday afternoon to tell us our car is ready and we agreed to pick it up on Saturday. Here we are back for round 2, a few.scratches on the window frame were not fixed, the door on the drivers side is not aligned and driver side mirror was not fully replaced. We talked to the guy there and his name escapes me but he said he'd report it to the manager and fix the issues by Monday. He started to try and dismiss our concerns like what he was looking at were minor issues but he at least apologized, an apology goes a long way. All that being said we lease our car and it's extremely important to us that it's in a condition that's like new. Thank you

Look like new. Well done! Thanks!

They did a great job fixing my rear bumper. Highly satisfied. I had a minor concern about the first repair but I was able to talk to them and they listened to my concern so they did something about it.