Pride Auto Body - Van Nuys (Oxnard St.)

It was an excellent service and a very good job that they did with my car thank you very much God bless ???????? all of you!!!

Great communication—I appreciated the updates— and excellent service from everyone I interacted with. I felt like they appreciated me as a customer..

The services is excellent

Steve Morris was very accommodating and extremely professional

Thank you Irvin

Only caveat is I think that the front bumper alignment is low and should be snug up against the grille.

Alex was an amazing help, always answering my emails within ten minutes and providing satisfying answers to all of my questions. Both the damage report and the repairs themselves were completed earlier than the estimated completion date. All in all, I am incredibly satisfied with all the work done at Pride.

Very professional and take good care of the customer. I received frequent updates of status and the repair was competed timely. Good quality work! I recommended the shop to my family and would definitely go back if I have auto body repair need in the future.

Yes everything looks wonderful. You did a great job & your staff are very friendly and helpful. Thanks sooo much. My service advisor was excellent.

My car looks great. Drop off and pickup were as easy as possible.

In appearing to pick up my car as a result of a notice from Pride I was told that State Farm had not paid, that the notice did not say the car was ready, that a phone call by me to Pride to call me on my cell if the car was not ready was not picked up, etc all of this left me with a sour taste. Most of the above turned out to be untrue and I then picked up the car which was ready and looked fine. Give my regards to my friend Randy Stabler.

I had my Passat taken care of 2 years ago at your location. Back then I was not able to pick it up when ready due to not having an extra car with a car seat but you guys delivered it to my house by a very nice gentleman WITHOUT ME EVEN requesting the car delivery to my house. At that time your company SUPER EXCEEDED my expectations. This time around I had the same situation with my Van because I have 3 car seats and my car was ready on Monday so I was hoping to be offered the same customer service as 2 years ago since it was a Holiday and my kids were at home with me but I wasn’t offered that service. I tried to look for help with some family but I got cancelled last minute so I could NOT pick up my Van. On another note, My Van was delayed for circumstances beyond your control according to my communications with you guys. I took the initiative to call Russell dealership and they gave me a different story about the delayed part being available. In any case, I waited the necessary time you set for delivery of my Van. Today when I went to get my Van I was received by Caroline at front desk (very nice lady) and told me that Gerardo was at lunch and then meetings. I spent there a good 40 minutes transferring my belongings and car seats from Rental to my Van and he did not come out once to greet me and give me his personalized customer service for the delivery of my Van... maybe he was very busy ... BUT I still have not received a phone call from him to inquire if everything was fine at delivery of my Van. Sadly I didn’t receive the same customer service that Pride used to deliver when it initially started. You guys used to make us (the clients) feel very supported and very special... not anymore. Thank you for the work and have a good day. Selene M

My camera on the car was not installed

I was thoroughly impressed with the great communication your team practiced. I would recommend this service to others looking to get body work done in Sherman Oaks / Van Nuys.

Thank you Pride auto body for all your diligent work and dealing with my insurance company which gave us a big pain in the ****(statefarm). We got through it thanks to you. Pride is a top notch company and I love the job you did on my car. I appreciate everyone at this business. Friendly, inviting, and with a "get it done" attitude. Everyone should know that if you have the misfortune of getting into an accident you call Pride auto body. They're the best shop for everyone. Thank you sincerely

A great place to go!

Always happy with Pride Auto Body! Thank you

Thank you for the amazing repair, and for handing it back to me looking better than it did before the accident. Your attention to detail is unparalleled. Hopefully, I will never need collision repair services again, but if I do, we'll meet again. Best Regards, Dave Edwards.

Great service from the first phone call with Caroline to picking up my expertly repaired car. The repair was very timely and they washed and detailed my car. I am so pleased with Pride Auto Body. I was treated like royalty.

Matt was so great to work with! Professional and always informative. Very good experience with him overall.