G&C Auto Body - Ukiah

Honestly, I will never go back. The customer service at this location is horrible. It all started when they first received my claim. I called and I was told that they would call me back because their computers were down. I waited a week and they never called. When I called back I was told I would need to wait 4 weeks to even get a quote. Since I had been there before, I waited. I told them when I scheduled my appointment that I would need to drop it off super early because I am a teacher. The day came and I dropped my car off. There were no envelopes in the drop box, so I put my keys in the slot. That day I called around 4 and asked if my car was ready. The guy on the phone said ya as long as you come before 5:30. If you come after, we will be closed. I showed up at 5 and waited for more than 5 minutes to even be greeted. There were four adults in the room and not one of them said welcome or hello. When someone finally walked in who was willing to speak, they had no idea who I was or that my car had been there all day. I was told that they don’t have envelopes in the key drop because they don’t like to do that. I was beyond pissed. I swallowed my pride and pushed on. I waited another 4 weeks for my repairs to begin and almost 2 for them to be completed. I understand that COVID and supply chain issues happen, but the lack of clear and consistent communication was too much for me. The adjuster actually started calling my husband instead of me without talking to me. This is my car and I will never bring it back to this place.

I particularly appreciate the staff who helped me. Alan was very helpful and so congenial. Everyone I met was very friendly and polite. And my car looks beautiful. Thank You!

Thank you to your entire team, my truck looked brand new when I received it. Any fear that I had was quickly removed when that big red machine drove up looking so shiny and bright. Thank you again, Scott S

I already submitted a form saying I was very happy

Wonderful experience and fantastic customer service

See review on Google under dray love. Thanks.

scheduling and workmanship was great.

Very friendly, thanks

I should have asked how long the repairs would take. Do too the relatively minor damage I assumed one day. It never occurred to me that painting was involved. That’s an automatic two day minimum. It all worked out okay.

Fantastic repair service, great communication throughout, and quick and friendly service

Two words....The Best!!!

Everything went well and the folks were so courteous

Esctatic, very very satisfy, great communication and upfront. Thank you for job well done Patricia K

Alen kept me updated on the work on my car. Thank you.

Competent and friendly service—as always. Thanks so much

Awesome Service and perfect repair! Thank you!

Very satisfied with the work completed, customer service and after service.

your autobody shop is wonderful to work with

Please note, since we are insured with CSAA and filed a claim with them regarding these repairs, we also received a survey from them regarding the repair work. We gave your shop the highest possible ranking in their survey. This is the second time we have used your services in the past 12 months. Both times your work was top rate. Should someone ask me for a recommendation as to where they can have body/paint work done, I will recommend G&C Autobody Ukiah.

Everyone was great to work with