KAREN WAS VERY PROFESSIONAL IN HANDLING THE INSURANCE PROCESS SHE IS A GREAT ASSET TO YOUR COMPANY. WE WILL BE BACK TO CONTINUE HAVE YOUR COMPANY WORK ON OUR VEHICLE, ACTUALLY WILL BE TRYING TO MAKE IT OVER THERE FRIDAY. IT'S A PLEASURE TO SEE PEOPLE EXCELL IN WHAT AND HOW THEY EARN A LIVING.
SHEPHERD
1/28/2021
Angelique L. VERIFIED CUSTOMER
Vehicle Make : Audi
You guys are awesome! Thank you!
1/23/2021
Jerry P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire staff was very professional. The work was completed exactly as it was told to me. Gilbert was very honest with me about everything. I would recommend River Oaks to everyone. My truck looks like new again.
1/21/2021
Rosa M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Keeping us updated on the process of the service is very helpful
1/20/2021
Maulik S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
River Oaks gave me a quote for three body jobs needed for my car. When I picked up the car, I had to ask the employee to show me the work, and one of the jobs, a dent fix, was not done at all. They were going to charge me money for this. After I clarified, they admitted that the dent repairman hadn't made it on time to fix it, and I had to talk with him at that point, to get this job scheduled at a later time. They adjusted the quote to exclude this job and I paid this, but I felt misled when they told me that all 3 jobs were done when only 2 were. They should have been honest when they called to tell me to pick up the car and when I got there, if all the jobs were completed, and that they charged the correct amount. Finally they should have shown the finished jobs on the car without me having to ask. I will say that the quality of the jobs was very good in the end, and Karen was courteous and prompt in getting and explaining me the quotes including Geico and non-Geico.
1/17/2021
Jasmin D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Noted that there is an odd sound when opening or closing the door. Not sure if it is a seal or alignment issue?
1/12/2021
Maher I. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Best place, my car is brand new .
12/26/2020
Dennis W. VERIFIED CUSTOMER
Vehicle Make : Lexus
thank you, excellent service and workmanship
12/17/2020
Brian H. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job!
11/7/2020
Rogelio C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Gilbert will not provided me updates. Jessy Gomez & Jhon the manager make it happen.
10/20/2020
Mary V. VERIFIED CUSTOMER
Vehicle Make : Buick
They did'ed Outstanding job And I was very Please With it.
Thank you.
Thank you.
10/13/2020
Miguel R. VERIFIED CUSTOMER
Vehicle Make : Honda
Buenos días muchas gracias por su trabajo
9/26/2020
Thuan P. VERIFIED CUSTOMER
Vehicle Make : Bentley
Good Job
Thank you
9/21/2020
Victoria D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfect job and couldn’t believe how fast I got my car back very pleased
9/19/2020
Perry B. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service
9/17/2020
Sergio Z. VERIFIED CUSTOMER
Vehicle Make : Alfa Romeo
Great experience. Very happy with every step and final outcome. Thanks
9/8/2020
Jad J. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing
7/9/2020
Sen L. VERIFIED CUSTOMER
Vehicle Make : Mazda
great
7/7/2020
Gloria M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Efficient, friendly, helpful, accommodating, professional. And good job on repair.