Josh was attentive, kept us informed, car was detailed on delivery..thanks for a great experience given the situation...
8/4/2017
Christian T. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I noticed dome dried paint particles under my car in the exhaust area.
8/3/2017
Huan N. VERIFIED CUSTOMER
Vehicle Make : Nissan
It would be nice if you have ice with your soda machine .
7/18/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the most professional auto repair establishment I have dealt with, and I worked in insurance claims for 40 years.
7/15/2017
Jeffrey M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Our car was at your shop to get repairs from a hit an run incident. We also requested that the front drivers side wheel be checked because it has been low since the incident. When I picked up my vehicle no one walked out with me to look over the car and due to lack of communication I was rushed to return the rental car and pick up my car. I looked the car over and noticed there is still a small dent in the drivers side door below the side mirror. We also informed the appraiser and the rep of the driver side tire that was damaged. The tire leaks air and has lower pressure than the other 3 tires since the incident. Upon driving the vehicle since picking it up pictures have been taken of the warning message and psi of the tire with it just driving from work to home. We will be returning to the collision shop in the morning to resolve this issue which again is an inconvenience as we both work full time jobs. Hoping to get this resolved and repaired correctly as soon as possible with above standard quality.
7/11/2017
Caren W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great service from everyone!
6/29/2017
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Fiat
People were nice and my car looks pretty again! Thanks
6/29/2017
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was courteous and professional. My car is like brand new
6/17/2017
Gil G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The repair work was beautifully done. Mario Murillo was
very accommodating.
6/16/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
Josh is an excellent representative of your company. I will certainly use your service again should the need arise.
6/8/2017
Robert N. VERIFIED CUSTOMER
Vehicle Make : Nissan
The collision repair was excellent. The window tinting I had done looks like it was done very well, however your pricing on window tinting is misleading. I have seen two advertisements for 159 to tint a car. The pricing on your website does not show that at all when in fact I paid 100 more than what was on the website. It was explained that those prices are for the back part of the vehicles only. Whole car pricing needs to be included. This borders on bait and switch. I would recommend to others looking for this service to shop around for better pricing before choosing your shop.
6/7/2017
Alejandro S. VERIFIED CUSTOMER
Vehicle Make : Mazda
You guys deliver everything you promised. My car looks and drives as new. Every single person at this place is really, really nice and professional. I'm glad I chose you to do the repairs on my mazda.
Thanks to all.
James,Justin,Lidia. Also the girl at front desk answers all kinds of questions lol.
Quality work, promises delivered and customer service as its best.
6/6/2017
Jack W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Quality work at a reasonable price in a timely manner.
5/19/2017
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Awesome work. Was kept well informed about the status of my vehicle's repair. Doesn't even look like my car was ever hit.
5/4/2017
Saira P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excelent services!!! provided a rental right away while my car was getting fix!
4/22/2017
Cheryl L. VERIFIED CUSTOMER
Vehicle Make : Nissan
You have a wonderful Team, everyone was awesome! Thank you for excellence service.5 star rating ????
4/21/2017
Susan J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very professional, friendly, and courteous. Excellent customer service by all.
4/21/2017
Ernest R. VERIFIED CUSTOMER
Vehicle Make : Nissan
From the moment I first spoke to Mario Murillo, he was receptive, professional, knowledgeable and courteous. I had a concern about parts and he listened to my concerns. He notified me every step of the way, which I appreciated. He always returned my calls. You have a exceptional service advisor in Mario Murillo.
4/14/2017
Charleen K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone I dealt with was super helpful and friendly. I had the pleasure of working with James and he helped put any worries I had at easy. I will definitely come back to Elk Grove Customs should I need repair in the future.
4/14/2017
Gerald M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Worked with James Price. He was friendly and professional. They dealt with the insurance company and used OEM parts in my repair. The car was delivered on time and looked wonderful. I highly recommend Elk Frove Collision!