Brondes Ford

Phenomenal job not only in the repair, but also keeping us continually updated on their progress! Highly recommend, thank you for great service!!!

The vehicle pulls to the right. This condition did not exist prior to the accident. While I don't hold Brondes responsible for the condition, it should have been corrected prior to returning the vehicle to me. Other than the alignment, the overall repairs to my vehicle appear to be satisfactory.

When I originally dropped the car off to be fixed I gave the keys to Nicole White, she stated something to the fact as the body repair would be done in 3 days, no mention of the MECHANICAL issue. I reminded her of that, she seemed to not care which I feel is the fact when she called me on Friday to tell me the car was done.Nicole White contacted me about the mechanical issues when it was clearly in the quote to do. I feel she should have called the insurance company for authorization first before telling me it will cost ME $100 for the diagnosis which I WAS CHARGED FOR STILL after the insurance company stated they authorized it...I ended up having to get motor mounts, if you look at the bill, the diagnostic was billed to me!! Also Brian from service called and never left a message, I saw the number on my phone when I got into the house and it looked like a Brondes number, I called back and he said he called and would look at the car Monday....I feel he should have left a message, not hang up and have me follow up. The car wasn't diagnosed till Tuesday. When I picked up the car Thursday, I gave Nicole the check and signed it, she told me I had to settle with the service dept. before leaving which I was well aware of since I authorized the work. I am not a criminal. Quite the opposite. The repair appears fine, I really haven't gone over it with a fine tooth comb, but the shaking is not there. I would think there should be more communication with the insurance company and not the customer and a bit more friendly customer service. We all have jobs to do, if it doesn't make you happy, your in the wrong job.

trunk lid is hard to close. something may not be lined up properly

Fantastic service!! Thank you for an amazing and quick service!!

The communication on the progress of repair was excellent, and appreciated since we were out to town. All the staff seemed focused on making sure we were satisfied and the repair done correctly. Thank you for serving our car!

The car was done sooner than expected and looked perfect!

I was great pleased with the work they did and I would recommend anyone who needs body work done to their car go there

Nice group of professional people, they kept me updated with the progress of my car the staff was very friendly???? and made this issue much easier to deal with. Thank You, Jackie A

The entire process, from the initial inspection and repair evaluation to the final completion was top notch. Your communication was quick and updated us every step of the way. I would recommend Brondes Ford Body Shop to anyone needing services.

Very unhappy when they said it was ready and I went to pic up the paint had a bunch of fish eyes in it imperfections then they said it was ready again and I picked up in the evening or dark n looked at it the next day it still has a bunch of fish eyes in it so I took it to my body n paint person n he said it needs repainted to the tune of 500 to 600 more dollars n I will not bring back to Brondes gave them 2 chances n I guess they just don't care about quality Scotty C

You have a great team. I was very impressed 5 very one at Your company great group

First of all, I am thankful my son was I injured and that our car was repairable. The Focus is a great car and our Focus has been outstanding..we were grateful to have it back. We are also thankful for the program Ford has that allowed us to have the 10year old battery replaced free. Your employees are both courteous and knowledgeable, which is why we brought our Focus to you for repairs in the first place. Thank you for making an extremely difficult time a bit easier. We wish each of you a safe and happy 2018.

My driver side door does not open or latch when closing without multiple attempts.

We had to have it towed back because the radiator wasn't finished and the vehicle overheated, engine light came on. I needed to drive 60 miles to my father. We had received a call he had taken a turn for the worse. It was so horrible being stranded on the side of the road knowing he needed me and I was stuck.

Everyone very nice. E-mail updates were great also. Thanks to everyone :)

thanks

We had our car repaired by brondes as part of an accident claim. They kept me advised of their progress every step of the way I was extremely impressed and very satisfied with the service!

Courteous, polite, honest and straightforward. Nice employee you got there Ford.

Body was formed in the repair area such that you cannot tell it was damaged. Paint match excellent.