Sheldon at the Midlothian Hyman Bros Nissan was awesome! I appreciate his help and how quickly he got this done!!
5/4/2018
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keeps well informed about my status at all times. Very good communication and great job done on my car.
4/27/2018
Diamante B. VERIFIED CUSTOMER
Vehicle Make : Honda
Timely manner. Updates me with the progress of work done.
4/20/2018
**** G. VERIFIED CUSTOMER
Vehicle Make : Honda
Very poor customer service and unprofessional staff. Every time I or my father walked in, we had to get someone’s attention and ask to be helped when we were standing right in front of them (only one in there and staff was on their cell phone - didn’t even acknowledge my presence) Went in several times to pick up my car and once I get there they tell me it’s still not ready after emailing me saying it was. Took way longer than it should have and they did nothing to compensate for this. It took 10 days for them to even realize there was another part they needed to order which leads me to believe the car wasn’t even touched for 10 days while I was paying for a rental. I contacted two different managers and left a voicemail and neither one of them ever got back to me. Overall worst experience I have ever had and will never be going back there.
4/9/2018
Coyner.karen Coyner,john. VERIFIED CUSTOMER
Vehicle Make : Volvo
We were told the repair would take three days. The appt was not made until the parts were ordered and in. We knew that once the mirror was disassembled that more parts may be needed . However, we experienced 3 or 4 more time extensions turning it into a two and a half week repair. It looks great, but it was a rather frustrating experience.
2/23/2018
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very satisfied with not only the excellent refurbishing of my Outback but also the customer service at Hyman Bros. I was given information about the process and updated as things changed. I also received my car back ahead of the anticipated return date. I was very satisfied with the whole team at Hyman Bros. Collision Center.
1/15/2018
Natasha S. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair experience was quick and the job was done before the original completion date. The staff was very professional and informative about the details of the repairs. The vehicle looks great and I appreciate the car wash. Great job!
12/20/2017
Steven R. VERIFIED CUSTOMER
Vehicle Make : Ford
Pence Collision Center did a great job keeping me informed via the email and phone call. The paint job matched very well. I am very pleased with the work and would recommend your shop to anyone.
Thank you!
Steve Lindgren
11/8/2017
Tonia B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you
10/27/2017
Teresa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It all went very smoothly for which I was very grateful. thanks to Chris
10/19/2017
Carol R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very good
10/16/2017
Jeffery G. VERIFIED CUSTOMER
Vehicle Make : Ford
Customer Service was excellent.
Repair service was excellent.
9/27/2017
Leslie F. VERIFIED CUSTOMER
Vehicle Make : Subaru
The information on the portal wasn't updated to reflect actual dates. Parts were back ordered but Portal still was showing a completion date that was going to be missed.
Good news I did get a phone call with an update.
9/26/2017
Robert G. VERIFIED CUSTOMER
Vehicle Make : Ford
Well the only thing I would say is they told me 3 to 4 days and it took 6 days. As I am an outside food salesman and do alot of driving it cost me quite a bit more in fuel for those 2 days.
8/28/2017
Cindy H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Six day repair went to 3 weeks. Work is still not done. Rental car expected was not reserved. I have spent over $400 in rental costs. Updates and getting status was difficult. Lots of calls to get info.
8/1/2017
James A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service writer, Christopher English, was great to work with and very helpful.