Fantastic, professional service. The drop-off and pick-up process was seamless. Chris was also kind enough to help me remove my two car seats from the rental car despite that he was very clearly on his way out the door for the day. He generously stayed and helped me out. I appreciated all the communication about the repair process and a full explanation of the repairs completed on my car helped me better understand the service provided . Thank you for your great service and professionalism.
3/16/2019
Joann W. VERIFIED CUSTOMER
Vehicle Make : Honda
Every part of this experience was stress free and positive. I was given an honest completion window, updates both via phone and email, information was presented in a tone that was both friendly and comprehensible, and my car was returned in mint condition. Additionally, the breakdown of service alleviated any doubts I may have had (which I didn’t) about “getting hosed” as is often a concern when your beloved (and expensive and complex!) car is undergoing expensive and complex repairs. I would recommend Masison’s to anyone and everyone!!
3/6/2019
Ryan C. VERIFIED CUSTOMER
Vehicle Make : Jeep
From start to finish, an unbeatable experience! I will happily recommend your business to my friends and family! Thank you!
2/12/2019
Christopher P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys were great!!
1/29/2019
Isaac B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I greatly appreciate the cleaning of the inside of my car and the fresh scent.
1/15/2019
Mansi C. VERIFIED CUSTOMER
Vehicle Make : Nissan
job well done.
1/5/2019
Craig M. VERIFIED CUSTOMER
Vehicle Make : Land Rover
My repairs were completed quickly, and in the time frame promised. I was kept up to date as to progress. Everyone I dealt with was very professional and helpful.
12/27/2018
Richard W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service. No issues. Handled everything. Very happy. Will use again if necessary.
12/25/2018
Jesse R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ten stars
12/6/2018
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great communication from the beginning. Jeep looks like new!
10/25/2018
Kenneth R. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was great and nothing was over promised. Job was finished ahead of schedule instead of giving a date that is too soon and having it changed
10/25/2018
David C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Many thanks to Masison's Collision for taking care of our auto claim. Their service was first rate from start to finish. A very professional staff answered all our questions and kept an open line of communication throughout the process. That the work was completed one day ahead of schedule did not surprise us as Masison's Collision of Rockland is top notch in service and craftmanship. A+
9/29/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair turned out great! It looks like it just rolled off the showroom floor.
9/29/2018
Terrilynn C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very easy doing business with them. They are a nice team!
9/7/2018
Luis C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are great thank you guys for the great work
8/18/2018
Craig M. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Everyone I dealt with was very pleasant and helpful. Anytime I called for an update they were very detailed. I had to bring the car back because the door that was replaced would not open from inside. They were very accommodating, respectful of my time, and fixed it quickly (I was there for less than 30 mins).
8/15/2018
Christopher Y. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication and completed repairs early.
8/14/2018
Leigh M. VERIFIED CUSTOMER
Vehicle Make : GMC
Thank you for making the process so easy. Communication was on point. The staff both profession and easy to work with.
8/2/2018
Mark B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Chris was great. Ongoing and clear communications throughout the process. Fair and reasonable quote.
7/25/2018
Michael R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was so impressed with the customer service I received. I will recommend Masison's to anyone I know. Thank you, guys!