Everyone was helpful and polite. Thank you for expediting my repair.
6/8/2013
Carol B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Love the text feature!! great all around. The expediter is a bit high strung and needs to relax. She was pleasant but you could tell that she might blow at the smallest provocation.
6/7/2013
Vicky D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Nice people-fast service-good work.
6/5/2013
Jillian F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
5/24/2013
Shawna D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
To all who were involved in repairing my 2011 Chevrolet Impala I was so surprised that my car was detailed and it was so amazing and the repairs I had did a lot of damage to my car with an accident and the promptness of the repairs the friendliness of everybody that work in the office answered my crazy questions nope gave me the opportunity to help any who is this really nice to have that good of a local connection I've used the body shop in the past with my friends and family but it was really nice that do you have that same family feeling continue throughout the time that you've been in the community
5/22/2013
Sheryl L. VERIFIED CUSTOMER
Vehicle Make : Mazda
They were very efficient in processing my claim. They handled everything with the insurance company. My car was also cleaned beautifully inside and out.
5/15/2013
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good work. Missed a few things before it was said good to go. But staff jumped all over it and did not stop until problem was fixed. Bastrop body and paint will be getting my support and business again !
5/14/2013
Stacy M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very nice and extremely helpful .Thank you!
5/4/2013
Michael B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and thoughtful. Very nice personal touch.
5/2/2013
Randy W. VERIFIED CUSTOMER
Vehicle Make : Nissan
One of the two women in the office was so rude to me that I have been telling everyone I know not to go to this shop. I was there for a simple repair, and she quoted me at 48/hr labor and billed me for ****.5 hrs labor. The repair only took 20 mins and I asked her why I had to pay for ****.5 hrs labor she told me that what what the computer told her so I had to pay that. I paid, but was unhappy with repair. I went back inside and asked her questions about it, she rudely told me to give her the keys back and she would undo repair. She refunded me, I sat down to wait and she told me "you can sit over there" across the room from her desk. I asked her if this is how she always deals with customer concerns and she replied "With customers like you." I was not rude or did anything to provoke this attitude. I will share my terrible experience there on Yelp, GoogleLocal and any other websites that let me rate businesses. Never been treated so disrespectfully at a place of business. If word of mouth is worth anything you have lost many future customers, not only myself.
4/25/2013
Brian D. VERIFIED CUSTOMER
Vehicle Make : Dodge
I liked the text updates and the fact that you were ahead of schedule.
4/19/2013
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you so much! The work you did was great and I am so impressed that you got my car back to me in 3 days!
4/11/2013
Russo S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My family has always done service with y'all and I am glad to say that y'all do an amazing job!!
4/2/2013
William S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional work with repairing the damage done to my F150.
Looks like a brand new truck!
I am also pleased with the professional service that was extended to me with keeping me up to date during the week with the progress of the repairs .
Marisa was always informative and really a pleasure to work with throughout the entire repair process.
Ed Sanders
3/30/2013
Clayton P. VERIFIED CUSTOMER
Vehicle Make : Pontiac
If you have records, you will find that we have used Bastrop Body and Paint since the mid 80's -- we have never had any body work done elsewhere since.
3/27/2013
Tip B. VERIFIED CUSTOMER
Vehicle Make : Ford
Sorry that the insurance adjuster's idea of repairing a vehicle isn't as a high quality as Bastrop Body and Palin's idea is. I would recommend to everyone. Hope that when I am ready to paint my '68 Ford Falcon, you will paint the whole car for me. :)
3/23/2013
Ashley H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, friendly and great about keeping me updated about repairs. I would definitely recommend this business to friends.