Best customer service ever! My car has never looked better! Thanks to Jerry and his team!
9/21/2018
Bruce B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jerry provided good information in a timely nature. Professional.
9/1/2018
Eddie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I don’t see how I could say anything to help you improve
My experience could not have been better. Jerry was professional,
Courteous, and helpful. All I can say is that if I have
Another mishap, you’ll be the one I come
To
8/28/2018
Joel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! Thank you for the updates on your progress.
8/18/2018
Haley F. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience was wonderful! Thank you for making this such an easy and stress free process!
8/9/2018
Susanne D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very pleased with my experience with Jim Norton collision department.
Jerry was a pleasure to work with. He kept me informed on what was going on with my repairs and my car was ready within the timeframe he had said it would be. I will recommend JN Collision to everyone I know that should happen to need
repair work.
8/4/2018
Berkley K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Best customer service I have ever had. Wish everyone did it like this. Thank you, Jerry and those who helped get the job done.
8/4/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Nissan
It sounds like the speaker on the side where the quarter panel was replaced is loose or vibrating, but I haven’t had time to determine where noise is coming from yet. Paint blend to existing panels looks good. A couple small flaws in clear coat, but overall looks good.
7/28/2018
Manuel A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had a great experience with Jim Norton Collision Center. Jerry was very friendly, knowledgeable and professional. I was kept updated throughout the whole process and my car was ready on the day they said it would. My car looked fantastic. The lady in charge of the front desk was not friendly the three times i visited. But besides that i would recommend Jim Norton to my friends!
7/14/2018
Andrew K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jerry was great to deal with. He kept me well informed throughout the process
7/14/2018
Forrest P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jackie and Jerry were very professional and accommodating. Great customer service! Thank you.
4/8/2018
Steve R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you did a great job on our car
3/30/2018
Jo B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very friendly and helpful.
I liked the convenience of the shuttle.
The repair was thorough and looks great.
3/22/2018
Moorea W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything appears to be well done and it was ready when promised.
2/14/2018
Tamera K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!!!
1/26/2018
Tom W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Best experience I’ve ever had. Thank you for your excellent service
1/26/2018
Lawrence J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service, great repair work.
1/18/2018
Allan A. VERIFIED CUSTOMER
Vehicle Make : Scion
Service was was a very positive experience! Thank you!
1/7/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service. I’ve already recommended you to several people.
1/5/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have experience with Jim Norton Collision Shop. I've worked with Jerry Sides almost every time I've had car issues. He is thorough & has followed the repair process through to completion. As a result of doing what he says, I feel my car was being taken care of & I was in the loop of timing. I appreciate knowing what is going on in the process! All of your employees must be very experienced AND well trained!!! From those handling the reception area to those making my car appear brand new. I'm very glad I have chosen your company for the kindness in service and professional & excellent repair work!
I've had contact with several insurance agents. I hope you realize you all have a very high reputation for quality work with them as welll. Their comments have certainly certainly reassured me that my husband and I chose well.
Thank You Thank You
Sincerely
Linda Merrell