Went to pick up car. Got there at 5:50 pm. Went inside. They told me papers and key in car. No one even bothered to come with me to look at the car. Went to the car opened back trunk door. Scratches where they just fixed it. Went back to the office doors locked no one inside at 5:55 pm. Went back to my car. The office girl drove by stopped asked me what was the problem. Showed her. She told me I could probably get it buffed out and the shop guys work 8-4. I told her I work 9-6. She was not very friendly or helpful. I have not been please how I have been treated here. Poorest of customers service in body shop.
4/1/2024
Truett Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The mirror images of cars approaching from the rear is not functioning correctly on either side. It show traffic when there is none and fails to show traffic when traffic is there.
3/31/2024
Marc R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work
3/29/2024
Terry D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Corey and Courtney were great to work with kept me informed through the whole process. Great service.
3/28/2024
Luz B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great Service Luz B
3/17/2024
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Job
3/7/2024
Marc D. VERIFIED CUSTOMER
Vehicle Make : GMC
Staff was professional and friendly. Repairs were completed on time and looked great. Will be back for any future repairs.
2/28/2024
Claudia C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Please don’t contact me. I’ve shady filled out another survey explaining as to why I wasn’t satisfied. For the three weeks it was in the shop, I was updated twice…if you want to call it that. Courtney was very vague on the status of eta of repairs. Then I was told it was ready to only find out once I drive it off the lot that they never fixed the alignment. It was a front end collision that estimates close to eight thousand dollars. You don’t think that maybe they should test drive the car to make sure it’s safe to drive?! THATS MY BIGGEST ISSUE. Then she claims that she had no idea which was a lie because that’s the first thing I said when she told me not to go thru my insurance for a rental. Literally told her I’m not driving my car off this lot today because the steering is very loose and in order to drive straight I have to have the wheel steered to the right! This is the third time I’ve had an issue with the body shop, nowhere else at Gordon though.
2/23/2024
Robert H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Looks like a new truck. Perfect. Thanks
2/21/2024
Michael M. VERIFIED CUSTOMER
Vehicle Make : GMC
Great service and easy process.
2/13/2024
Estella B. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent
2/9/2024
Joann C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks great! Staff was professional and nice.
Great job overall
12/8/2023
Jessica F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My coolant cord was not placed back on my engine block correctly. It was put on without being snapped into the locking mechanism. This resulted in the hose having direct contact with my engine block and the hose becoming overheated. The hose burst and coolant is all over my engine and the electrical block. It has resulted in a series of electronic issues and overheating. I am appalled by this mistake as it was simple negligence.
10/9/2023
Adrian G. VERIFIED CUSTOMER
Vehicle Make : Ford
Well done and cleaned as well, nice job
9/27/2023
Joseph P. VERIFIED CUSTOMER
Vehicle Make : Ram
I have to bring it back for some adjustments to bumper that should have been made be for it left the shop headlights with gaps from fender.Now I have to see how long this will take and have to get another rental car.chip paint stuff don't line up.
9/24/2023
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Love how ya'll kept me updated on the progress of how it was going on my vehicle
8/19/2023
Rene A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job !
7/1/2023
Lydia R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Job well done and I love it so
much ... thanks a lot
5/11/2023
Carol E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Beautiful paint work
1/30/2023
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and the estimate was on point. No surprises.