When I dropped my vehicle off for repairs, the frame was bent and the passenger front wheel was too far back in the wheel opening (negative caster). The steering wheel was straight and the steering linkage was adjusted to nearly even side to side. The vehicle had a hard pull to the right that increased under acceleration.
When I received my vehicle back the wheel is still not centered in the wheel opening, the welds on the bracket that was repaired are horrible and will have to be ground down and re-welded, and the steering wheel was not held on center when the front suspension was reassembled. The rear suspension was not adjusted during the alignment and the new alignment hardware was not installed as was requested.
The vehicle does drive straight but with a slight pull, and the passenger front wheel is more centered in the wheel opening than before. However I do not feel that I received the level of service comencerate with the price. I will have to do additional repairs to fix problems created by your shop.
6/21/2021
Steven V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Completely satisfied
6/20/2021
Cathy G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excel always does beautiful work, no hassle, works with insurance company, and good communication from Marvin.
5/29/2021
Diana P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service! Thanks for being A+ on customer satisfaction
5/14/2021
Heidi B. VERIFIED CUSTOMER
Vehicle Make : BMW
Another great job and service, Thanks!
5/9/2021
Dorthy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I liked the explanation with cardboard model and how to look for tyrewear on my Toyota No one takes the time to show this to the customer any more I was impressed by this service
4/25/2021
Syed Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service experience. Marvin is a great guy.
4/17/2021
Jim D. VERIFIED CUSTOMER
Vehicle Make : Saab
The results were good. The price was fair. A flex-socket was left on the adjusting nut. Marvin said that he was going to call me back. Maybe he is still researching other problem. I haven't heard from him.
3/24/2021
Maria S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The team did an “Excellent Job” on my repairs but also the customer service is beyond my expectations.
Thank you for a GREAT JOB
3/8/2021
Steve S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The service that I received from Excel was not just good, but great! They made some major repairs to the front end of my vehicle at a reasonable price, and did a fantastic job. I live several miles away from the shop where the repairs were made, and they made sure that we were able to travel home safely and on time. I am very grateful for their kindness and service!
3/5/2021
Robert W. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
car has been in shop
since i picked it up from you. Got it back today. Cost was just over $1100. About $&00 should be reimbursed to me by you. Ruined left rear tire and repair of left front fender liner
2/20/2021
Kathy L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service! Repair was flawless. Super car wash as well.
2/12/2021
John T. VERIFIED CUSTOMER
Vehicle Make : Ford
Exceptional
12/22/2020
Kimberly L. VERIFIED CUSTOMER
Vehicle Make : Acura
exc is best in class
amazing talent
excellent customer service
dependable and trustworthy
i am so happy that excel is my body shop
10/24/2020
Barry G. VERIFIED CUSTOMER
Vehicle Make : BMW
It was my 4th visit and everything was good .i was quoted $105 for alignment on BMW X3 but after the job was done I was told it would be $130 becUse they had to do extta work.im still happy with the job done but since you asked for feedback ,
10/15/2020
Ron B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Excellent Service.
8/28/2020
CRAIG P. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Car was repaired to excellent condition! It came back looking good as new.
8/21/2019
CHARLES S. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Very fast and smooth encounter
Kept me very informed and the work looked great thank you excel
8/8/2019
Richard U. VERIFIED CUSTOMER
Vehicle Make : BMW
My car has never driven so smoothly. I couldn’t be happier with the work. It’s perfect! Thank you Bev, Marvin and Steve for all of the extra time and care you each put into repairing my car.