Their work is 100% satisfactory.. they did an amazing job and I’m extremely satisfied
5/26/2018
Timothy F. VERIFIED CUSTOMER
Vehicle Make : Mazda
We where the car was done four days early.
5/16/2018
Alyssa I. VERIFIED CUSTOMER
Vehicle Make : Ford
Was not happy that my car was given back to me on E. When my car was dropped off I had 50 miles till empty. Therefore I was faced with the fear of finding a gas station in area that I had no idea where one was. I feel as this should have not happened and as a courtesy a small amount of gas could have been placed in my car.
5/4/2018
Jonathan L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job explaining repairs needed and communicating updates during repairs. Dale and team were super friendly! Great experience!
5/3/2018
Jean S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Finished 2 days early and everything was excellent. Great job!
4/28/2018
Andrea W. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone I spoke with was very helpful and patient, but also efficient and succinct. They were all enjoyable to work with.
4/26/2018
Holly M. VERIFIED CUSTOMER
Vehicle Make : Honda
Val and others were so courteous in answering all questions. Efficient, effective service. Super!
4/18/2018
Barbara D. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice waiting area. The staff are friendly.
4/10/2018
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Ford
The extremely nice lady who handled my car issues...was nothing short of awesome...she was polite very knowledgeable..professional and was all around fantastic and a joy to work with....you need more employees like her...i have not complaints...and would certainly recommend this place to everyone...awesome job
3/23/2018
Gus K. VERIFIED CUSTOMER
Vehicle Make : Honda
Good communications! On time.
2/17/2018
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : GMC
I bought my car from ****, so when someone backed up into my vehicle I obviously wanted to bring it to a **** collision center even though it is an hour from my house. I must say, that I was blown away. Your customer service is exceptional- and Cory was totally hands-on. I told him about a feedback noise that started after the accident- and he didn't give me a hard time or tell me I was crazy- and it turns out that It was caused by the impact and repairing the car also repaired the feedback. Also, Cory alerted me to another safety issue with the vehicle. He obviously couldn't have it repaired there, but to me that was going above and beyond the call of duty. I drive kids around, I want to be safe! I can assure you that I will be recommending the castle Shannon location to everyone I know.
8/12/2017
Mohit A. VERIFIED CUSTOMER
Vehicle Make : Honda
they fixed the car, and i am happy with the repairs so far.
6/27/2017
Erin W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The vehicle repair was done well and at a high quality.
The front desk staff could have been more pleasant to work with. They discussed how under-staffed they were several times, and they were not friendly during the initial check-in. It could have been an off day but certainly room for improvement from a customer service standpoint.
6/20/2017
Nick M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job. Satisfied with the job done
6/6/2017
Susan T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very efficient, polite and well informed with regard to what repairs my car needed and how long it would take. I was given updates on the progress of the repairs. They also helped to facilitate my car rental with Enterprise so the whole process was completed in a timely manner.
6/1/2017
Tom K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff were very responsive to any needs, professional and courteous. Thank you for a job well done.
5/25/2017
Tyler V. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks the repairs look great!!!
2/28/2017
Penelope L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Denise, Valerie, and Corey were all very nice and helpful. Every concern I had was addressed and the truck looks great. The whole process was better than expected and I will recommend people to come here.
2/17/2017
Brandon H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I have nothing negative to say about my experience. My car was repaired quickly and immaculately. It looks and feels better than the day I bought it. I would recommend this service center to anyone and will continue to bring my car here, should I have any other issues. Awesome job.
1/4/2017
Leeann S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work was high-quality and completed in a timely fashion.