The job done to the car was great but the amount of time I was told the car would be completely done was inconsistent. Every time I called to check when I was able to pick up the car I was given some excuse on why the car wasn’t done and was never given a hard date. This was extra out of pocket expenses on my end due to me having to keep the rental car longer than expected. I’m not a body shop expert but in my opinion the damage to my car should not have taken two weeks to repair. The collision center had the parts weeks in advance and I couldn’t drop the car until 2 months after the claim was filed. I was never given an honest estimate on when the car would be completed.
6/3/2023
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Team
5/28/2023
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was done well, everyone was courteous and professional.
5/7/2023
James N. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was very helpful that you have a MapFre appraiser on site-- it really expedited things. My only constructive feedback would be that I did have to call several times to get updates, even when I had been told someone would call me back. Also, it's been 2 weeks since our car was returned to us, and we are still waiting for a hubcap. I called and left a message (in fairness it was Friday afternoon) but have not been called back yet (a day later). Lastly, there seemed to be a lack of communication between the appraiser and MapFre that led to some confusion--apparently Mapfre wasn't aware the appraiser was on-site. Overall, though, everything went much better than expected, and Langway was much more helpful and informative that MapFre. We would certainly recommend you--in fact I already have done so on the Salve Regina families Facebook page. We are grateful we found you. Thank you!
3/4/2023
Ann M. VERIFIED CUSTOMER
Vehicle Make : Dodge
well done
1/26/2023
Robert H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Lack of communication regarding car status and additional repairs needed. I had to call to get any information. Received car with some sort of cream colored looking dust on the inside which I'm guessing was used as part of the painting process.
12/17/2022
Virginia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff made me feel ok after having an accident. They were very professional and yet friendly which made the experience very positive. The work done was timely and progress was communicated. All in all a very positive experience.
8/25/2022
Cynthia J. VERIFIED CUSTOMER
Vehicle Make : Toyota
like new!
8/21/2022
Anastasia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank, the manager did a great job on the vehicle and treated my mother very well.
Thank You,
John Bartis
9/26/2021
Clara . VERIFIED CUSTOMER
Vehicle Make : Honda
I feel like the paint they use is not the same color as my car & The car have patches of wax or tape from the repair
5/31/2020
Jorge S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you, you guys did a great job on my car
3/16/2019
Nicholas T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly staff and quick turn around.
Thank you!!
3/11/2019
Nicholas A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Top notch work!
3/8/2019
Denise M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car looks great; everyone was friendly, professional & accomodating. Thank you, for a job well-done, and in a timely manner. Denise M
2/28/2019
Ross H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication. Appreciated the text updates. The car looks beautiful.
2/16/2019
Mark H. VERIFIED CUSTOMER
Vehicle Make : Toyota
10 / 2 langway Collision many times and I've always had a super experience many thanks to your staff
2/15/2019
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I really like how thorough the repairs were, and my car was spotless when I picked it up.
2/12/2019
Debra P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks as good as the day I brought it. Besides fixing the outside they cleaned the inside. A job well done. Thank you!
1/31/2019
Sean T. VERIFIED CUSTOMER
Vehicle Make : Nissan
There's still a scratch on the front left bumper. Paint missing in one little area. Can it be touched up with a brush so it looks brand new again?
1/5/2019
Paul S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everybody at Langway and Enterprise were great. They made this whole process easy