When i picked up the car on the scheduled completion date, i noticed that the inner fender well on the side that was repaired was loose. The staff inspected it, noticed that the part was damaged and ordered a replacement part and it was fixed properly the following work day. Had i not inspected the car, this item would have been left not fixed. I do appreciate the staffs willingness to quickly fix the problem, but wonder what would have happened if this occurred to a person who had complete trust in your service and did not inspect the repared areas.
Thanks
9/26/2017
Amy H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely updates on progress were nice. Staff was easy to work with.
9/12/2017
Nancy E. VERIFIED CUSTOMER
Vehicle Make : Honda
Kelli did a great job, especially straightening out all the confusion with my insurance deductible. And my car looks great!
Thanks so much!
8/29/2017
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Only thing not taken care of was my request to have the dials/screens set so that DTE showed on the left, MPH showed in the middle and Ave gas miles on the right. Came back same as it was.
Janet
8/28/2017
Linda S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you.... Great job...
8/23/2017
Edward W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Was very pleased with promptness
8/18/2017
Michelle B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was extremely satisfied with your work.
8/15/2017
Mary G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Disorganized. But the actual work looks good.
8/11/2017
Edward S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very well satisfied, job well done, all the way around. Thank you.
8/5/2017
Scott V. VERIFIED CUSTOMER
Vehicle Make : Jeep
We would like to thank all of the LaRiche team that repaired our Jeep.The repair was done very well and we will surely recommend LaRiche to our friends and family. Thanks for a job well done!!
7/20/2017
****C. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair work was professional and to my satisfaction. However,the practice of updating the customer of the repair work status worked UNTIL a delay was encountered and I was not advised. The last e-mail I received in the morning of the 20th stated that my vehicle would be ready for pickup at 5:00. I called at 4:05 to see if it was available for early pick-up. That is the FIRST TIME I learned that the work would not be completed until the next day. There was no indication that I would have been advised of the delay anytime soon, so a trip to the body shop to pick-up the car would have been wasted.
6/22/2017
Ann B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was impressed with the job and also the car was washed and vacuumed inside....thanks so much!
6/14/2017
Greg M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My daughter's car exceeded our expectation. The body shop did an excellent job in terms of fixing the car as well as top notch customer service!
6/3/2017
Sidney R. VERIFIED CUSTOMER
Vehicle Make : Buick
It was done in a timely manner and our additional requests were done and we are pleased that our car was cleaned afterwards.
5/15/2017
Steve A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Just for once I would like to drop my car off for repairs and have everyone know what's going on. I've had problems every time my car has been at this shop. This last visit I got there no rental car was ready like previously planned. Had to wait on enterprise to pick me up and take me to get a car and then have to pay a deposit when my repair for my car was all covered under insurance. What a total incovienance. The staff could be more customer friendly and take pride like they enjoy their jobs.
4/28/2017
Roddy.marjorie J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car was fixed in a timely manner and job well done
4/20/2017
Theresa F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were amazed how fast you got our Impala fixed and also how well the car looked when all was done. You far exceeded our expectations. Thanks so much!!
3/18/2017
Luciano G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Like how I was kept informed about the progress of my veh5
1/26/2017
Gail W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Looks good as new, of which it was 3 to 4 weeks when it got backed into. You did a good job and we appreciate it!!!
10/8/2016
Tyler P. VERIFIED CUSTOMER
Vehicle Make : Kia
There were a couple small marks on my back door still. Had to leave for an important meeting so I couldn't bring up then. Overall great communication, updates and the front end looks amazing. Just the two small marks on the back door.
99% satisfied with everything!