I submitted this survey once before. Your work was excellent and on time. The only issue I had was the the driver's seat had grease on it when I picked up the car. The tech came out and cleaned it off, but it should not have happened. I would still recommend your shop.
5/13/2023
Brian R. VERIFIED CUSTOMER
Vehicle Make : Honda
Car came back totally clean and in perfect shape. Staff was efficient and courteous.
5/4/2023
Allison S. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole team made the process go smoothly and kept me updated. They were even able to have my car ready earlier than expected. I really appreciated the communication and you explained the entire process so there were no surprises. Thank you!
3/12/2023
Armen T. VERIFIED CUSTOMER
Vehicle Make : Kia
These guys simply know what they are doing when it comes to all aspects of the service they provide. My experience was perfection.
3/3/2023
Michele B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Appreciated the communication and quality of work.
2/27/2023
Lisa L. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff were nice and kept me up-to-date.
12/14/2022
Michael B. VERIFIED CUSTOMER
Vehicle Make : Volvo
I highly recommend Imperial Auto Body. They were responsive, customer focused and communicated the status of the repairs all along the way. And, they did an amazing job repairing three of our vehicles. It is rare to find a business that combines both quality work and quality customer service. Imperial does just that.
11/30/2022
Lucie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Eduardo and the team were very professional and communicated almost everyday with updates on my car!
11/28/2022
Gerard A. VERIFIED CUSTOMER
Vehicle Make : Audi
Well done! The vehicle looks terrific
11/20/2022
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Terrific service and communication throughout! Love the finished product-thank you!
11/20/2022
Scott M. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing job by Imperial. Thank you!
10/17/2022
Mark S. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience with Imperial Auto Body Shop has been been 5-star status. You all are the most professional, cleaness office & auto shop that I ever done business. I am in my 60's now , so thats saying alot. I do nit have any grips about doing doing biz with you all. I will refer anyone who needs works. Thank You Imperial. MS
9/14/2022
Anna L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job. Service on time. Very friendly service. All my questions were answered. Plan to recommend Auto Body Of Rockville to family and my friends.
Thank you.
9/10/2022
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Imperial did a great job repairing my car. Kevin A. kept me in the loop with the status of repairs. I greatly appreciated this.
Bottom line, I would use Imperial for any future car repairs and would be happy to refer anyone to them.
6/27/2022
Megan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They have been excellent
And responsive - great work and well done
6/4/2022
**** H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Job done totally
4/4/2022
Rhonda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Calvert was good to work with and listened to my concerns. I was kept up to date on the progress by Kevin and my car was ready faster than the original estimate
2/14/2022
Michael H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Beautiful job thanks
2/9/2022
Dalal E. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thank you for being very professional and efficient. Job well done!