Scott Villegas and Sherry Parker were outstanding and represented Toyota of Irving in the highest.
1/17/2014
John L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! Thank you.
1/16/2014
Randy P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Body shop work ok but had service dept issues
But have filled out survey for service.
1/4/2014
Ahsan H. VERIFIED CUSTOMER
Vehicle Make : Acura
Did anyone good job but did not followup, did not know what's happening. If I call the rep took ages to return call and had nothing to say when the car will be ready. It took about month. I appreciate the status call at least couple times and week.
12/28/2013
Rk J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff at Toyota of Irving is very professional. They took care of all aspects including rental car, satisfactory repair and schedule. I will recommend this collision center to amyone. Thanks to Jay, Scott, Sherry and the girl who did the walk around the rental car. Dr. R. K. Jain
11/30/2013
Bradford A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jay was great to work with!!
11/23/2013
Sara W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The trunk is having a hard time opening from the inside, but I've already contacted them and have scheduled a time to get it fixed.
11/21/2013
Richard P. VERIFIED CUSTOMER
Vehicle Make : Toyota
great job as usual. Took bit longer that expect as insurance appraiser was slow in responding to
the additional work that needed to be done. Once they got the go ahead, everything went well.
11/16/2013
Tameika J. VERIFIED CUSTOMER
Vehicle Make : Volvo
The team worked to get my issues resolved in a manner that was convienent for me. Jay was great to work with.
11/15/2013
Mark R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was great and delivered As promised. Scott great in collision met me early at 7 am so I could drop off before my flight
11/2/2013
Sherry S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was very pleased with the customer service I received. The collision and rental car departments took care of everything with the insurance. I didn't have to do anything!
10/26/2013
Makuate T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great team work, courteous, pleasant.
10/25/2013
Mary B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service! Good communication! Super customer service!
10/12/2013
Maria R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Job And excelent customer Service . Thanks Jeff
10/10/2013
Kelly C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service except for my sunglass holder is jammed now and I have no idea why it was even bothered with. No one told me about it. My van went in for the back bumper and fender.. I would like that replaced.
10/3/2013
H. K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your service at the desk & the rep were great. But regarding repair work quality, I found that the fender did not align with the side dender. I guess I am too picky but that is TOYOTA quality I leaned at TOYOTA factory in JAPAN.
9/28/2013
Jon W. VERIFIED CUSTOMER
Vehicle Make : Kia
Repair was completed timely and hassle-free.
9/26/2013
Tameika J. VERIFIED CUSTOMER
Vehicle Make : Volvo
I am hearing wind noise and will call back to have someone look at it. The repairs took longer than planned due to the supplier, not Toyota. I was put in a bad situation due to the length of time. I wondered if someone could have just went and got the part after the long delay. Now my claim on my claim history is more than is should have been due to the lenght of the rental time and that could impact my renewal or new insurance premium. I also through I would get daily status e-mails, but I did not.
9/18/2013
Dinesh T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair was done on time with high quality work. Car rental process was super easy. It was nice to work with Jay and Sherry.
9/17/2013
Marilyn W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was great, kept communicating with me. Also appreciate the text messages with updates. Nice touch.