Everyone was so capable and efficient. You made the whole experience so much more palatable. Thanks!
9/3/2016
Debra S. VERIFIED CUSTOMER
Vehicle Make : Dodge
excellent job. I was not expecting to have my cleaned inside and out for a simply bumper repair. Your team is exceptional and please say thank you to them for me.I will highly recommend your services.
8/29/2016
Brett K. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car took to long to be fixed and then when it was finally supposedly done the sbumper was not replaced. I had to bring this to carstar s attention. After 10 days in the shop and car not fixed properly according to the invoice I now have to bring it back AGAIN. I took my car today because I needed it for my family vacation out of town. This is the second time my car has been repaired at carstar and I have had to bring it back. The first time the paint repairs had missed spots. I now have to take more time off of work and rent a car AGain for a repair that should have been done the first time. How do you miss a bumper replacement. Also the constant emails saying my car is ready and then I get emails saying it is not. Not satisfied Did not like the fact that I myself had to check my own car out after paper work was signed. Most concerned about paperwork and getting paid. As far as I am concerned carstar submitting false paperwork for a job that was not completed. To me that is insurance fraud. Not a happy customer
8/19/2016
Michelle B. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The employees were polite, helpful and efficient. The text updates kept me informed on the status of my vehicle. Would definitely do business with this company again. Thank you.
8/17/2016
Derek C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Relying on the insurance companies estimate and not doing your own resulted in the repair taking 3 times longer. Not sure if you would have seen all the damage repair needed, but that's what makes my experience with you disappointing.
8/12/2016
Teresa G. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks great! Thank you!!
7/13/2016
Dale C. VERIFIED CUSTOMER
Vehicle Make : Ford
I am thoroughly impressed with the job you did on my car. What you told me in regards to time frame was right on. Thank you for giving me my beautiful car back.
6/11/2016
Stacyann E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Quick and painless great experience
5/25/2016
Kelley D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was surprised at how easy the process of getting a rental and leaving my car at your shp, then returning the rental and picking up my car. Very easy.
11/19/2015
Zhao C. VERIFIED CUSTOMER
Vehicle Make : Subaru
paint job is perfect. But I am not happy with bumper installation job. My bumper is not appropriate installed. And there is minor scratched inside my car.
9/4/2015
Cindy B. VERIFIED CUSTOMER
Vehicle Make : Subaru
A better notification process would have been great, or a real person calling. Workman ship was great, as far as I can tell. Haven't had a chance to thoroughly inspect it.
7/27/2015
Anne D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Stop texting me you dumb ****. I am not Anne, I keeping texting stop and you keep texting me. Go **** die
7/17/2015
Rachel K. VERIFIED CUSTOMER
Vehicle Make : Jeep
My wife loves the fact that your team took time to relocate her stickers. She didn't want to lose them. It is all about the little things. Thank you.
7/7/2015
Alexia M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great
7/6/2015
Carolinn P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done. Thank. You. Lou. Palombo
6/27/2015
Megan O. VERIFIED CUSTOMER
Vehicle Make : Honda
We received a call that our car was done with just enough time to pick it up before closing. As we we're driving home the front of our car was making a rattling noise like something (one or more of the panels or fender) is loose. Also the drivers side mirror, which was supposed to be fixed, is loose within the frame and shakes, making it practically unusable. I called back first thing this morning during business hours that were listed and I was told there is nothing that can be done until Monday morning and the gentleman I spoke to was rather unhelpful.
6/20/2015
Lawrence G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unfortunately, I've had to use your service a few times that last couple of years.
In my opinion, you have done a great job each time returning my car(s) in basically off the factory line condition! Paint and body parts have always been a perfect match. The extra step of cleaning the interior is also a welcome bonus!
6/7/2015
Mark K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a good job. But something is always missing.
6/4/2015
Lisa F. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job by all. Quick and with updates all along the way. Also very courteous and professional
6/3/2015
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Third time at Hillcrest and hey do a fantastic job.