The receptionist was absolutely amazing. Professional and caring and nice and helpful.
11/26/2023
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Lisa was outstanding. Everything done as promised!
10/6/2023
Joseph A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate your complete dedication to your profession. Honesty and integrity seems to be embedded into your business model.
9/7/2023
Tina M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Staff was nice, work done well! Thank you!
8/25/2023
Michelle P. VERIFIED CUSTOMER
Vehicle Make : Jeep
The team made the whole process very easy, from drop off to having the issues explained, to getting the rental, ongoing communication in progress, then pickup and explanation were all very simple and handle in a friendly and professional manner by the whole team. Even filling out forms for my insurance company was just easy. I truly appreciate the team there and how much less stress I had because of their great work.
8/23/2023
Kenneth J. VERIFIED CUSTOMER
Vehicle Make : Toyota
None
8/13/2023
Michael E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sent out sub standard work had to bring back twice
8/10/2023
Marjory S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris was wonderful keeping me updated as things moved along! I love the job done on my car! It looks amazing!!!
Only issue I had was my battery died the day after I picked up the car. Not sure if there was any relationship to having ng the work done on it.
Thank you again!
7/16/2023
Linda A. VERIFIED CUSTOMER
Vehicle Make : Kia
I was happy with all of it!!
7/16/2023
Edna M. VERIFIED CUSTOMER
Vehicle Make : Honda
A job well done!
6/18/2023
Valarie K. VERIFIED CUSTOMER
Vehicle Make : Ram
Carstar Amherst did a great job on the vehicle. The repairs were completed and the vehicle was returned to me earlier than I expected.
I will be referring Carstar Amherst.
Thank you
Valarie K
5/15/2023
Jennifer O. VERIFIED CUSTOMER
Vehicle Make : Honda
Seeing that my inspection was due that month. Someone should have warned me that you were disconnecting my battery in my car. I'll never bring my car back here.
4/10/2023
James R. VERIFIED CUSTOMER
Vehicle Make : Kia
The quality of the repair was very good, however the time it took to complete the work was excessive. In fact, the liability insurance company, Liberty Mutual, has refused to reimburse me for the full cost of my rental, claiming it is not responsible for the volume delay at Carstar. The agent said she contacted Stan and was told the delay was caused, in part, by high volume. They are using his statement as the reason they are not paying for 11 days of my rental. In the end, I am not being reimbursed for $519 in out of pocket rental expense. Very frustrating to be held responsible for Carstar's delay.
3/19/2023
Kolette K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service
3/12/2023
Brian H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great team, exceptional work and excellent communication
3/12/2023
James L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Couldn’t be more happy with the service I received from Carstar. Even though the insurance company ended up totaling out my car instead of fixing it, I would have felt comfortable having Carstar repair my vehicle if the insurance company would have went down that route instead. Everyone that works there was always friendly and helpful. Hopefully I won’t need a collision shop again in the future, but if I ever do I know where I would take my vehicle to.
1/15/2023
Joel R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Ken was amazing - not only courteous and kind, but went out of his way to expedite my repairs knowing I had a lease that was expiring. I would recommend CarStar to anyone!
1/12/2023
Destiny-a R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was great! I appreciated the constant communication, updates and helpful suggestions. I felt comforted and cared for! Great work!
1/9/2023
Christal B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Shards of glass still under the passenger seat (which I was told would be completely cleaned up) water stains on the passenger side seat where the window was broken. Also, the rubber seal on the passenger door is not properly installed.