The team consistently provides exemplary service! My car looks great! Thanks a million!
3/28/2018
Gary H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Barb (Maplewood store) kept me posted on the whats, whens and whys. The body work was flawless, the car returned clean, and I used my airline credit card to pay the deductible (frequent flyer miles) - what more could a guy want?
3/28/2018
**** K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Quick response time and kept us updated. My car looks amazing!
3/16/2018
Dale H. VERIFIED CUSTOMER
Vehicle Make : Acura
The car looks GREAT. Thanks. Need to drive a bit to see if any follow up questions. After multiple calls, I started receiving schedule updates by email, that I found helpful. BUT, I was disappointed that no work was done the day we dropped off the car Monday 2/12, the day I had an appointment and was told there was availability on the schedule to start. The following day, Tues 2/13, the only work done was an alignment. We had a deadline and I called multiple times to follow up to finally hear that the tear down started Wed. 2/14 on a car that was at the shop from Monday 2/12. The initial time estimate was 3 to 4 days, DEPENDING on additional work identified in the tear down. The work took nine days, two days to do an alignment. I chose Schaaefer (****) USAA partner, (2) availability to start on 2/12. As noted, I was disappointed work did not start when scheduled and took multiple follow up calls to get an estimated completion date. Your contact person, Barb, was responsive, thoughtful, and helpful when I called and she relayed what was happening, or not happening. But my view is the first couple days was wasted time and put completion by 2/24 at risk. (Work was done 2/23)
2/24/2018
Maria H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The system for keeping customers informed needs to be fixed. But other then that no one seemed angry about me calling to check in on the progress. And everyone kept me well informed I will be recommending this to anyone else
1/23/2018
Edmund Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Fit and finish are great! Communications well done. I imagine you will be leery of ordering that brand of non-OEM part in future, as it caused delay. I had been anxious, as I was driving our spare "hobby" car and was hoping to avoid as much bad weather as possible. Tough this time of year to avoid, and that was my call, on me.
I probably would not have been able to tell difference between OEM and non, so I commend you for being diligent and honest.
Ed and Michelle Yepez
1/17/2018
Lee R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A job well done, I feel you really care about your customers.
12/29/2017
Margaret L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Office team are very friendly and professional. Also thanks to the team who produced great results on my car. Totally grateful and satisfied with my experience with your company.
12/23/2017
Deborah N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff very pleasant and professional. Provided updates on the status of my repairs
12/7/2017
Michael U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very courteous, friendly and prompt. Car looks great. My second time coming here and I wouldn’t choose to go anywhere else.
12/6/2017
Mary Ellen. VERIFIED CUSTOMER
Vehicle Make : Honda
Haven’t filed an insurance claim in quite some time, but was pleasantly surprised at the ease with which AAA handled things. My claim rep recommended your business and I was impressed at the personable and professional service I received. Especially appreciated that Barb kept me posted on the progress of the work. Thanks much!
11/20/2017
Cindy W. VERIFIED CUSTOMER
Vehicle Make : Buick
Barb was great. She kept me informed with statuses on my car repair.
Brad was professional and explained details of the estimate.
Should we need a car repair, we definitely wiil look to use Schaefer.
11/11/2017
Marcia S. VERIFIED CUSTOMER
Vehicle Make : Kia
I was impressed from my initial contact with Schaefer to when my car was ready for pick up. Professional, transparent about the process, friendly, and most important of all, the bodywork was perfect. Thank you.
11/4/2017
Jacqueline A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Brad was super helpful, and everyone at Schaefer was courteous and professional. Best experience I have ever had working with a body shop.
10/16/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : BMW
The entire staff was extremely helpful. They did excellent work.
10/13/2017
Marie C. VERIFIED CUSTOMER
Vehicle Make : Acura
I am very impressed with your feedback system and the qualify of work that was done on my car.
Additionally, it is very helpful that you work so closely with USAA and Enterprise Rent A Car. It made my experience seamless.
Marie C
10/7/2017
Susan S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Car was in perfect condition when I picked it up. Repairs done excellently and in the time estimated. I appreciated the paper floor mat to keep my car clean. Thank you.
9/19/2017
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I had a great experience with the company. The employees were very great and understanding. Thank you for your service.
9/19/2017
Michael K. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service, superb customer service. I was kept informed about the progress of the work being done on my car. The car was repaired way ahead of initially expected and the job was mangnificent.
9/9/2017
Pete K. VERIFIED CUSTOMER
Vehicle Make : BMW
Emails sent repeatedly stating that the car would be ready on a certain date and then a call saying that it would take longer, then a new date which wasn't met and then another. A very unpleasant experience, until finally after many calls to employees who seemed indifferent, one person, Tyler Biver, took ownership and kept us informed and made every effort to have our car finally ready when he said it would. If only other employees could have done the same. Not a pleasant experience except for Tyler!