Quick turn around and kept me informed on the progress of the vehicle. Very happy with the repairs and customer service
4/23/2016
Gene H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent personable service on every level, highly professional. Can't say enough good about the whole experience.
4/14/2016
Craig S. VERIFIED CUSTOMER
Vehicle Make : Honda
I worked with Rob ****, he is excellent at what he does, very good customer service, a pleasure to work with. Everyone was great to work with! Would encourage anyone to do business with you guys, always do superior work!
4/14/2016
Joe M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Everything went perfectly. Thank you.
4/4/2016
Rachel W. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a great experience. I appreciated that updated via phone. Thanks so much!
3/24/2016
Sue P. VERIFIED CUSTOMER
Vehicle Make : Honda
You really took care of our needs meeting the time frame to repair the car & kept us very much updated on the progress. Everyone is so helpful & it makes it very easy to do business with your company. I would rate this as an excellent job done! Thank you very much!!
3/18/2016
Craig M. VERIFIED CUSTOMER
Vehicle Make : Ford
Really like the text updates
2/13/2016
Carrie L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Positives: car looks good and they cleaned it for me. An employee drove me to my destination to get a spare car when I dropped it off
Negatives: process took 3 weeks. There were times when I did not feel in the loop and had to call my agent to see what was going on. During the repair process My battery ran low and I was not able to pick my car up until after hours. My agent did leave me a message letting me know this would be the case and he would come jump it for me. Luckily someone was in the shop and could do so. Now I am waiting for emergency roadside assistance because the battery is dead AGAIN. Agent told me this is due to car sitting on and not being driven. This couldn't have been figured out before I picked the car up? I received notifications via text. Not sure if this is something I signed up for or if this is procedure but I would have preferred human contact.
2/5/2016
**** K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Rob was great! Very polite, tried to keep us up to date on all the issues we faced. Very happy with the service from Gapsch!
2/1/2016
Amanda T. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service! Loved the text messages but it was even better when Rob would follow up to explain things for thoroughly. My only suggestion is for the reception to explain the process better. I had no idea I would get text messages or calls from Rob. I am laid back but for the average customer I think it would be very important for the receptionist to be more clear.
1/22/2016
Raymond J. VERIFIED CUSTOMER
Vehicle Make : Ford
Took the truck back after works was completed to see if something could be done about what I thought was increased air noise where the front and rear doors came together and tight to open.
Received no follow up call on when to bring it back for work. After 2 weeks I went back and the issue was resolved at that visit.
1/19/2016
Katharina L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Best body shop in town. Wonderful staff.
1/15/2016
Marcia T. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was totaled so no repair work was done but the staff was very helpful and courteous.
Thanks.
1/15/2016
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you so much for the fantastic service! I will recommend your business to my family and friends.
1/9/2016
Demetria Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Love the work u do. It looks brand new
12/26/2015
Jacobi R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent, speedy, and quality service!
11/27/2015
Danny W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome job to everyone involved! My truck looks better than before the accident. Excellent service and communication. I will definately recommend you to anyone looking for repairs.
Thank you!
5/9/2015
Laurie S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
THANKS FOR THE GREAT SERVICE
4/17/2015
**** K. VERIFIED CUSTOMER
Vehicle Make : Mercury
From what I can see at this time the work on my car looks great. Thanks! 09 Mercury, T. Kelly.
11/6/2014
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Ford
Rob **** did an excellent job of taking care of me through this whole process. it kept me informed as to anything that was going on and he also answered any questions I had. He made me feel like a very valued customer. I could not have asked for any better service than I received.