I was told my car was ready. Since it had been taken to a different shop for repairs they returned it to the original shop. The car sat all day waiting for a QC check that never occurred until I called. After calling I was told the car was ready. Picked it up and discovered the horn was not working - how does it leave the original shop without testing the horn? Especially, since it was involved in the collision. I had to go back to the shop return the car get my rental and I have not been informed of when I will get it back. Very disappointing - you guys had been doing great. The car now has to go back to Newport I have no idea if it has as I have not received any information since I returned the car.
7/20/2019
Edward J. VERIFIED CUSTOMER
Vehicle Make : Dodge
U guys did a very good job and keep me well informed
7/18/2019
Richard H. VERIFIED CUSTOMER
Vehicle Make : Honda
This is the second time using ABRA in past past 2 years! Your team is very thorough in every way! I truly appreciate it! Thanks!
7/18/2019
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome job as always!!!
7/15/2019
Jon J. VERIFIED CUSTOMER
Vehicle Make : Toyota
You could do a bit better calling with updates as promised. Other than that, everything was perfect. Good job. Thank you!
7/12/2019
Bill L. VERIFIED CUSTOMER
Vehicle Make : Toyota
friendly and helpful front desk, work appears to be just fine. Job completed earlier than promised
7/11/2019
James D. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent Service! Great communication keeping me informed of the progress of my vehicle’s repair status.
Well Done!
7/11/2019
Gwen M. VERIFIED CUSTOMER
Vehicle Make : Ford
Always keeping me updated on the repair of my car very friendly and very helpful would definitely use them again
7/4/2019
Boyce F. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciated the communication throughout the process of getting the car repaired. The shop on West Newport Pike did a great job repairing my car as well. The partnership with Enterprise made it easy to have a car for the week my car was in the shop. Good job on everyone's part.
7/1/2019
Jennifer A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great communication and updates on the status of the repairs.
6/28/2019
Victoria L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You went out of your way to meet my schedule.
6/28/2019
Yessica G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service
6/28/2019
John K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent job, car looks great. Finished 3 days before scheduled completion.
Dropped me home and picked me up, very professional and courtesy was always there.
Thank you for making a difficult time easier.
6/22/2019
William M. VERIFIED CUSTOMER
Vehicle Make : GMC
I was beyond satisfied your work.You even detailed the inside of my truck, which I was definitely not expecting. Thanks
6/18/2019
Richard S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good job
6/17/2019
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Saturn
Xtraordinary performance more than satisfied
6/14/2019
Wagdy/nancy S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very professional, friendly communication bodyshop, precise in time
6/14/2019
Peter F. VERIFIED CUSTOMER
Vehicle Make : Buick
I encountered only 3 of your team and each one was over-the-top terrific.
The receptionist was cheery, helpful and friendly. Her constant smile made every contact enjoyable.
The estimator was magical. I had inspected my vehicle at home for damage for about 15 - 20 minutes. He looked at the vehicle for 5 seconds and saw damage I had overlooked.
The repair tech was very concerned with my satisfaction. Before I went into the office to sign to retrieve the vehicle I first went to look at it in the lot. The tech came over asking if I had seen anything wrong. She was very concerned that I might have been unhappy with her work. I assured her it was just the opposite. My wife and I were marveling at how good it looked.
6/1/2019
Dottie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the 5th time that I have brought my car to Abra. I absolutely love how they excel in communication! I know what is happening every step of the way. I recently brought my car in and was told I could wait for it, it would only be 20-30 minutes. I timed them, it was 20 minutes! They rock! Everyone is so nice, helpful and kind. You know that their number one goal is to make sure that the customer is helped in a timely fashion and understands everything.
5/31/2019
Mary Ellen. VERIFIED CUSTOMER
Vehicle Make : Nissan
I greatly appreciated the level of communication that was present throughout the repair. All staff were friendly, courteous, and professional. My car was detailed and immaculate when I picked it up… looked like a new car! The breakdown of costs was useful, and I was impressed by the reasonable cost for the amount of work done. I will gladly recommend you to anyone needing repair services. Thank you for handling everything so thoroughly and thoughtfully.