Very good communication through text and the car looks great. Very happy with thexway enterprise and carcraft worked together. Thanks for turning a clearly negstive event into a positive repair experience
6/28/2016
Tricia S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repairs were done very satisfactorily and in a reasonable timeframe. I would recommend this company.
6/25/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience!
6/25/2016
Mark M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Wonderful! From start to finish! Great service from Geico and the auto shop! Highly recommend Geico and Car Craft!
6/17/2016
Julian E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My hair damage repair took 28 days!!!! Communication didn't happend at all, had to call by my self to find out what's going on! My car was taken to a chevy dealer without my knowledge on what happends to it and even just letting me know. Electirc work to the Ac controller was done what u had to find out my self not somebody letting me know. I got told lies, that my car didn't start anymore from the begging what is not true, because the car was already at the shop for 2 weeks. I have had the rental car so long it needed an oil change. I couldn't go on vacation with my camper because my suv was there that long. I'm so unhappy with everything. After finally getting it back, nobody even letting me know that my remote on they keys is not working anymore. I would never take my car or recommending car craft to anybody. I still found one dent on the back, what I'm not even thinking about taking it back for because it might be there 2 weeks
6/17/2016
**** C. VERIFIED CUSTOMER
Vehicle Make : Dodge
****. Truck was sent to Bridgetown without consent (day ****)
2. Brandon or Brendon was asked to quote extra work and never called. He took pictures. It was not till I picked it up did they give me a quote.
3. Truck was dirty when I went to pick it up, noticed fender and hood were not fixed.
4. Rear view mirror was missing, found by shifter. Mirror is damaged
5. Told to come back next day they would look at issues.
6. Told they "tried to fix" a not hail damage dent on the fender. The fender had hail damage and was not fixed with PDR. If there was a discrepancy insurance and myself should have been notified.
7. Truck was delivered 2 days late. Extra rental came out of my pocket.
8. Roof has a visible tape line, no effort was made to blend it.
9. Windshield was not fixed.
10. Oil change reminder is gone.
I am sure car craft will understand when the insurance contacts them. Also I will be disputing 500 credit card charge. I will be more than happy to use that money to pay to have issue corrected.
6/16/2016
Kahweig L. VERIFIED CUSTOMER
Vehicle Make : GMC
When there is a delay in a repair someone in that shop should call the customer to alert them on a delay of the repair
6/8/2016
Christine H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was hit after the service was complete. They had to redo my car. The text service is horrible and send too many updates and hard to schedule.
6/4/2016
Jeff J. VERIFIED CUSTOMER
Vehicle Make : Honda
Not sure why I am getting this. I believe my car is delayed a week on parts.
6/3/2016
Courtney R. VERIFIED CUSTOMER
Vehicle Make : Ford
My car is making a horrible grinding noise and it pulls severely to the right
6/2/2016
Muthukrishnan R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Professional, prompt, courteous and periodic updates.
5/26/2016
Mark S. VERIFIED CUSTOMER
Vehicle Make : Audi
Very quick professional and quality work.
5/25/2016
Judith J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Just perfect!
5/20/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : BMW
Good job. PLEASED WITH RESULTS
5/13/2016
Donald C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Chelsea did an outstanding job making sure I was kept up to date with my vehicle during the repairs
5/6/2016
Marlene W. VERIFIED CUSTOMER
Vehicle Make : BMW
Car craft their service is always perfection waiting to happen...will always bring my business here to this facility will not go any where else...
4/24/2016
Robert T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Friendly and professional. Fixed the damage quickly.
4/21/2016
Gabriela A. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service!
4/15/2016
Mary M. VERIFIED CUSTOMER
Vehicle Make : Jeep
From the moment I walked in and saw the personalized welcome sign, to the text updates as to status, to the ease of getting and returning the rental car--everything about this experience--which typically is stressful and frustrating--absolutely EXCEEDED EXPECTATIONS!!!! This was a wonderful experience!!!! Thank you!!!!!!
4/9/2016
Andrea W. VERIFIED CUSTOMER
Vehicle Make : Ford
You all were great, I feel like I'm driving a brand new car! Thank you so much!!